Betcoin.ag Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

I opened an account at Betcoin.ag on September 11th, based on a recommendation from Casino-Guru. The casino was rated 9 out of 10 stars there.

The deposit was made via crypto.

My account was blocked and locked after just one day! Since then, there has been absolutely no response from support, neither by email nor via chat.

It's questionable how this casino received 9 stars.

I played several rounds of blackjack there and also placed sports bets. In total, I won approximately €500. (I don't know the exact amount because the account was blocked.)

I've just seen that there are 40 complaints, and not a single one has been resolved. So, my question to Casino-Guru is: how can you give this casino 9 stars? It's absolutely ridiculous. I signed up using your link, and now my money is being stolen.

I expect a thorough investigation here. To me, this reeks of systematic fraud.

Ich habe am 11.9 ein Konto bei Betcoin.ag auf Empfehlung von Casino-Guru eröffnet. Das Casino war hier mit 9 von 10 Sternen bewertet.

Einzahlung erfolgte über Crypto.

Nach 1 ! Tag wurde mein Konto blockiert und gesperrt. Seither gibt es keinerlei Reaktion vom Support. Weder per Email noch im Chat.

Schon allein hier ist fragwürdig wie dieses Casino 9 Sterne bekommen hat.

Ich habe dort einige Runden BlackJack gespielt als auch Sportwetten betrieben. In Summe habe ich ca. 500 € gewonnen. (weiß es nicht genau, weil das Konto ja gesperrt wurde)

Nun habe ich gesehen das es 40 !!! Beschwerden gibt von denen nicht eine einzige gelöst wurde. Daher auch die Frage an Casino-Guru: wie könnt ihr diesem Casino 9 Sterne geben. Das ist doch absolut lächerlich. Ich habe mich über euren Link angemeldet und nun wird mein Geld gestohlen.

Ich erwarte hier eine saubere Aufklärung. Für mich riecht das nach systematischem Betrug

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betcoin.ag Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked? What explanation or justification did the casino provide?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

You can find more information about how we review online casinos here: https://casino.guru/guide/our-casino-reviews. From the complaint's point of view, only complaints closed as unresolved have a negative impact on the casino's rating.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas