BetBlast Casino - Das Spielerkonto wurde geschlossen und die Gewinne eingezogen.

Hello, today I encountered an unpleasant situation. The casino where I won 8,100 euros blocked my account and canceled all my winnings. Could you help me sort this out? I went through four verification processes with them, two on the website itself and two they provided links to Gmail!

здравствуйте сегодня столкнулась с неприятной ситуацые казино в котором я выграла 8100 евро заблокировала мой аккаунт и анулировала весь мой выграш немогли бы вы мне помочь разобратся с етай ситуацыей!я проходила у них 4 верификацые,2 были на самом сайте и 2 они довали ссылки на гмаил!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetBlast Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've been registered there since March 14th. Yesterday I received a Gmail notification that my account was blocked. I played the Pragmatic Sugar Rush Super Scatter slot. I reached my current balance using real money.

я была зарегестрирована там с 14 марта,вчера получила уведомления на гмаил что мой аккаунт заблокирован,я играла в слот от прагматик sugar rush super scater,текущего баланса я достигла благодяря реальным деньгам

I asked them what was wrong, what I did wrong, why they took my winnings, but they only sent this SMS

я спрашивала у них в чем дело,что я сделала нетак,почему они забрали мой выграш,но они присылали только ето смс

Thanks for your reply.

• Do I understand correctly that you were in the process of verifying your player's account?
• Was your player's profile filled with accurate personal information?
• Which documents did the casino request from you?
• Were all of your documents approved, to your knowledge?

Please let me know.

Hello, I'm a little confused about your question. This is my account. Of course, I verified it and all the information was correct. Initially, they didn't accept the statement with my address, but in the end, all the documents were approved.

здравстуйте немного непонела вашего вопроса?ета мой аккаунт конечно я занималась верификацыей вся информацыя была коректна,изначально непринимали выписку с моим адрессом,но в итоге все документы были одобрены

Dear Vikitiki,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BetBlast Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BetBlast Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi