BetBeast Casino - Die Einzahlung des Spielers verzögert sich.

I made a deposit on the 21st, and I still haven't heard anything. Now I'm trying to contact them, and I'm getting a bot that's being sarcastic. I sent them a screenshot of my bank statement showing the transaction, but they don't care.

el dia 21 hice un ingreso,y todavia no se nada,ahora me pongo en contacto ,sale un robot que encima vacila. les mande un pantallazo de mi banco con el movimiento ,pero les da igual.

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Dear placeboAK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hi Tomas, good day. I appreciate your quick reply. I've already spoken with my bank and the intermediaries as well—well, I contacted them, but they haven't responded. The company that processes the payments and collects the fees is called GTI Switch LLC. It's not on my account, but besides the €3 commission on €20, there's also a €0.60 currency exchange fee, which is another thing these people do. I'll keep you updated if there are any changes. Thank you very much.

Hola Tomas,buen dia.. te agradezco tu rapida contestacion , con mi banco ya hable y con los intermediarios tambien,bueno,yo les hable,no me han contestado . GTI switch llc se llama la empresa que les hace llegar los pagos y cobrar comisiones, no esta en mi cuenta ,pero aparte de los tres euros de comision por 20 euros,0,60 por cambio de moneda,que eso es otra que hacen esta gente . Os mantendre informados si hay algun cambio.. muchas gracias

Thanks for the insight into the situation.

If you have any updates, share the relevant information here or send it to my email at tomas@casino.guru for review.

Looking forward to your reply

Hi, everything is still the same. Like you said, I'll wait a month.

And knowing what I know about this casino, I neither saw it, nor will I see it.

Furthermore, after the deposit I didn't receive with a Visa card, I made another one with a Mastercard, which did go through to my account. In my card history, the Mastercard account appears as the first and only card, which I specifically requested not to be remembered for future deposits. But I see they've set this up... too much trouble to refund my money... which they're not even willing to replace, since the game is completely rigged, far more than normal... and I would have lost it in ten minutes if I'd been careful.

But anyway, I have more screenshots of the operation, in case they're needed... far from being resolved...

Hola,todo sigue igual . como me comentaste lo de esperar el mes.

Y sabiendo lo que se de este casino ,ni lo vi ,ni lo vere.

Es mas, despues del ingreso que no recibi,con una visa . hice otro con master card el cual si que subio a mi cuenta y en el hitorial de tarjetas sale la cuenta de mastercard como tarjeta primera y unica. la cual especifico no se recuerde en futuros ingresos . pero veo que se lo han preparao .. demasiadas molestias para devolverme el dinero.. que tampoco es que lo espongan ellos ni reponiendolo.. ya que el juego esta completamente apañado esageradamente mas de lo normal.. y lo huibiera perdido en diez minutos con cuidado..

Pero bueno tengo mas pantallazos de la operacion,por si hacen falta..... lejos de resolverse...

Thanks for the explanation.

The casino representative contacted me, providing evidence that several deposit attempts failed, yet one deposit was successful the next day.

Please let me know whether the transaction returned to your bank account, or if you have any news or further context.

Looking forward to your reply.

Hello placeboAK,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru