Betandplay Casino - Spieler erhalten trotz VIP-Status verzögerte Auszahlungen.

Hello,

Unfortunately, I am also affected by the casino's non-payment.

This is now the third instance of delayed payment.

I am a VIP player at this casino.

Normally, the payout is initiated via the VIP Manager.

This time they're stalling.

According to their website, the casino advertises lightning-fast payouts for VIP players. That's not the case here.

Hallo,

Leider bin ich auch betroffen von der nicht Auszahlung des Casinos.

Es ist mittlerweile der 3 Fall das die Auszahlung verzögert wird.

Ich bin VIP Spieler in diesem Casino.

Normalerweise wird über den VIP Manager die Auszahlung angestoßen.

Diesmal wird man hingehalten.

Laut deren Website wirbt das Casino mit Blitz auszahlungen als VIP Spieler. Das ist hier nicht der Fall.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your current withdrawal request?
• How long does it usually take for your withdrawal requests to be processed and paid out by this casino?
• Have you contacted the casino's customer support to ask about the delay in processing your payment? If so, what explanation did they provide?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The payment request would be submitted on September 23rd.

I am a VIP player and I am in contact with my VIP manager, who has forwarded my payout.

Withdrawals typically take 3 hours to arrive.

I'm not the only one having problems anymore.

The live chat is offline. It cannot be selected.

I successfully redeemed a bonus and then withdrew the permitted amount.

I also received a voice message from my VIP manager assuring me that everything was in accordance with the rules and that I hadn't done anything wrong. This isn't the first bonus I've paid out.

I played games from the provider Amusnet.

But as you can see from the other complaints, the cases are currently increasing.

I have tried several times to get answers, but I haven't received any.

Der Auszahlungsantrag würde am 23.09 gestellt.

Ich bin VIP Spieler und habe Kontakt zu meiner VIP Managerin. Die meine Auszahlung weitergeleitet hat.

In der Regel dauern Auszahlungen 3 Stunden bis das Geld ankommt.

Ich bin ja mittlerweile nicht der einzige der Probleme hat.

Der Live Chat ist offline. Den kann man nicht auswählen.

Ich habe einen Bonus erfolgreich umgesetzt. Und habe dann die darauf hin erlaubte Summe zu Abhebung gebracht.

Ich habe auch eine Sprachnachricht meiner VIP Managerin die mir versichert das alles Regel Konform war und ich nichts Falsch gemacht habe. Da ist nicht der erste Bonus den ich ausgezahlt habe.

Ich habe Spiele vom Provider Amusnet gespielt.

Aber wie sie ja sehen anhand der anderen Beschwerden. Häufen sich die Fälle gerade.

Ich habe jetzt mehrmals probiert Antworten zu bekommen die ich aber nicht bekomme.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jedrychpaul230983,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika