Betandplay Casino - Die Auszahlung des Spielers verzögert sich.

Hello everyone,

I played without a bonus and won a large sum; now there's €20,000 in my account. Two €4,000 amounts have been reserved since September 17th, and support hasn't responded since. I also haven't had access to the live chat since then. So, a total of €8,000 is pending withdrawal, and €12,000 is not available as a balance in my account.

Payment has been requested via instant bank transfer.

The account is verified.

I request clarification as I have not received any response to my emails from the casino since September 17th.

Best regards, Marc

Hallo zusammen,

ich habe ohne Bonus gespielt und einen Hohen Betrag gewonnen nun sind 20.000€ auf dem Konto 2x 4.000€ stehen auf reserviert seit dem 17.09 und der Support meldet sich seit dem nicht mehr. Auf den Live-chat habe ich seit dem auch keinen zugriff mehr. Also stehen insgesamt 8.000€ auf Auszahlung und 12.000€ sind nicht als Guthaben auf dem Konto.

Auszahlung ist per sofortüberweisung angefordert.

Der Account ist verifiziert.

Bitte um Klärung da ich selbst seit dem 17.09 auch auf meine E-mails von dem Casino keinerückmeldung mehr erhalte.

Liebe Grüße Marc

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika