bet O bet Casino - Die Auszahlung des Spielers verzögert sich und die Gelder sind eingefroren.

$3,000 Withdrawal Stuck for Over 3 Weeks – BetOBet Ignoring Me

I requested a $3,000 CAD withdrawal on November 17, 2025 via Interac e-Transfer. My account is fully KYC verified, all wagering requirements were completed, and my account is in good standing.

Since the withdrawal request:

21+ days of delay with no progress

Support only repeats the same line: "Your request has been escalated to the relevant department"

No payment confirmation or transaction ID

No fixed release date provided

Emails and formal escalation notices ignored

I sent two strong escalation emails, including a 48-hour deadline demanding payment confirmation or immediate release of funds. Both emails were ignored.

During this time, I continued playing on the site (only to find myself winning further), but that does not excuse the withholding of funds.

I have now begun external escalation:

Reporting to consumer-protection and anti-fraud networks

Documenting all communications for payment processors and regulatory authorities

Posting on public watchdogs like Trustpilot and LCB

This is not a normal delay — this is a serious payout issue. BetOBet is systematically withholding funds, providing no transparency, and ignoring formal escalation.

I am posting this complaint to warn other players and to hold BetOBet accountable.

Status: Funds still pending, no response from support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Duykent,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

• Could you confirm whether you have received any communication from BetOBet since your withdrawal request was made? Can you forward a screenshot of any other relevant documentation to petra.h@casino.guru?
• Have you experienced similar issues with withdrawals from BetOBet in the past?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Hi Pera! Thank you for spending time to review my complaint.

Yes! I have faced the same situation before it's my first time request a withdrawal they said it gonna be 3 - 5 business days but after 2 weeks still nothing come up. At the same time I kept playing and winning, I don't know about the bad reputation of their company yet. Because I thought something wrong with my withdrawal request I cancelled it and make a new one which is the one I mentioned above since Nov 17, 2025.

I have attached couple image regarding about the case such as their response through email or live chat. Most of it is copy paste response.

I really don't know what to do at this point.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Duykent,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra