Beef Casino - Die Gewinne des Spielers verzögern sich.

Hello everyone,

I am very surprised and disappointed by Beef Casino's behavior! To be honest, I don't find their behavior professional at all!

I've been waiting since March 17, 2026, for my fairly earned winnings of €280. It's not a huge win, of course, but it's the principle of the thing! Every day, when I inquire, they tell me they've already sent a request to the payment system (an external service provider for Beef Casino), but haven't received a response yet! Two weeks!!!??? Especially since I had a withdrawal of €700 in February, and that was, no joke, in my account within 10 minutes!! I find all of this very strange and unprofessional! And customer support keeps fobbing me off with the same answer every day: "We don't have a response yet; we'll contact you by email as soon as we do!"

I'm also attaching a few screenshots from the conversation with Beef Casino support!

Hallo Zusammen,

ich bin über das Verhalten von Beef Casino sehr verwundert und enttäuscht! Um ehrlich zu sein finde ich das Verhalten überhaupt nicht Seriös!

Ich warte jetzt nun seit dem 17.03.2026 auf mein Fair erspielten Gewinn von 280 €, das ist natürlich kein Riesiger Gewinn aber es geht mir sehr ums Prinzip! Sie sagen mir jeden Tag auf Anfrage von mir, das sie das Paymentsystem ( Externer Dienstleister von Beef Casino) bereits eine Anfrage geschickt haben, aber bisher keine Antwort kam!? 2 Wochen!!!??? Vor Allem hatte ich im Februar eine Auszahlung von 700€ und das war die Auszahlung ungelogen innerhalb von 10 Minuten auf meinem Konto!! Also das finde ich alles sehr Merkwürdig und nicht professionell! Und der Kundensupport speist einen jeden Tag mit der Antwort „wir haben noch keine Antwort, wir melden uns per Mail sobald wir ein Antwort haben" ab!!!

Anbei sende ich auch noch ein paar Screenshots von der Konversation mit dem Support von Beef Casino!

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Dear Rogerio89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your pending withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila