Beef Casino - Die Auszahlung des Spielers verzögert sich.

I've already had two withdrawals from this casino, both of which arrived in my account without any problems within two days. The third withdrawal, which I requested on May 14th at 7:33 AM, was quickly shown as completed on the website, but the amount still hasn't arrived after a week. I've contacted them several times via chat and was always told that it was probably a technical problem with the payment provider, but that it would be resolved immediately. Since yesterday, I haven't received any response in the chat, and I only received one reply to my email with the same information, and now I'm not getting any further response. I'm also simply being ignored via Telegram and WhatsApp!

Ich hatte schon zwei Auszahlungen bei diesem Casino welche problemlos innert 2 Tagen auf meinem Konto landeten. Die 3. Auszahlung welche ich am 14.05 07:33 beantragte wurde schnell als erledigt angezeigt auf der Website, der Betrag ist aber auch jetzt nach einer Woche noch nicht eingegangen. Habe mehrmals via Chat kontakt aufgenommen und immer wurde mir gesagt das es wohl ein Technisches Problem vom Zahlungsanbieter sei aber sofort gelöst wird. Seit gestern bekomme ich im Chat keine Antwort mehr, via Mail wurde nur einmal geantwortet mit der selben Aussage und nun bekomme ich keine Antwort mehr. Auch via Telegramm oder Whatsapp werde ich einfach ignoriert!!!!

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Dear Majstroegon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other legitimate reasons.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas