BassBet Casino - Die Gewinne des Spielers haben sich verzögert.

It's about bassbet, in their own fishing game I won and claimed 3360x on 28.02.2025 at 1 o'clock in the morning, the winnings have not been credited to date or anything else, it's about the ranking, you fish for fish and they have a weight, if you add everything together you get a total weight of 2nd place, 3360x

Live chat always says the same thing, it was forwarded to the relevant department and I get an email, nothing has happened for a month..

Es geht um bassbet , in ihrem eigenen Angel Spiel hab ich am 28.02.2025 um 1 Uhr in der Früh 3360x gewonnen und beansprucht , der Gewinn wurde bis heute nicht gutgeschrieben oder sonstiges, es geht dabei um Rangliste du angelst Fische und die haben ein Gewicht, addierst du alles zusammen kommst auf ein Gesamtgewicht Platz 2 , 3360x

Live Chat sagt immer das gleiche wurde an die entsprechende Abteilung weitergeleitet und ich bekomm einen Email , nichts passiert seit 1 Monat..

Dear Fioflol,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Additionally, can you please advise if your account is verified and if you ever experienced any issues with this specific game before?

Looking forward to hearing from you.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Fioflol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wrote you an email 5 days ago, I sent it again today, MFG Jockel

ich hab ihnen schon vor 5 tagen eine email geschrieben, ich hab sie heut erneut versendet, MFG Jockel

Dear Fioflol,

Thank you for the e-mail provided. Can you please additionally provide an evidence that the 2nd placement was really your account - screenshot of account name or a log from your betting history where the outcome is clearly visible?

Awaiting your response.

Regards,

Nick

So it's not shown in the game because it's not a slot. It's their own fishing game where there's a ranking every day that goes until 1 a.m. On February 28th, 2025, I was in second place and the message came up that I had to claim 3360 times, which I did but nothing happened. The ranking was updated immediately and I couldn't even take a screenshot. According to support, I'll get an email that I've been waiting for for weeks and nothing will come of it anyway. Kind regards

also im Spielverlauf wird das nicht angezeigt weil es kein Slot ist , es ist dene ihr eigenes Angel Spiel, wo es jeden Tag eine Rangliste gibt die bis 1 Uhr in der Früh geht , am 28.02.2025 war ich Platz 2 , wo die Meldung kam 3360x beanspruchen was ich tat aber nichts passierte , die Rangliste wurde sofort aktualisiert man konnte nicht mal ein Screenshot machen , und ich wart , Laut Support bekomm ich eine Email auf die ich seid Wochen warte , dabei wird eh nichts rauskommen. Mit freundlichen Grüßen

Dear Fioflol,

Even if the game in question was not a slot, there should still be some form of evidence confirming your participation in the tournament.

Please understand that we are unable to move forward with resolving this issue without any verifiable proof of your involvement or your placement in the event.

At this stage, I would recommend awaiting the outcome of the casino's official investigation into the matter.

Is there anything else we could assist you with?

Best regards,

Nick

Dear Fioflol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru