BassBet Casino - Die Auszahlung des Spielers verzögert sich.

I requested a payout on March 22nd, 2025 and to date the amount has still not been paid out. It always says it is either in the final phase or is being processed or I can see it is being processed or please be patient, the team is working on it, so it's always something different.

Habe am 22.03.2025 eine Auszahlung beantragt bis heute wurde der Betrag immer noch nicht ausgezahlt immer heisst entweder in der Endphase oder ist in Bearbeitung oder ich sehe es wird Bearbeitung oder haben sie noch was Geduld das Team arbeitet daran also immer wieder was anderes.

Dear jessyvfl84,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BassBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas, yes, I've already had one or two withdrawals that went smoothly within three days. I didn't need KYC verification.

I actually like playing at this casino

Hallo Thomas ja ich hatte da schon eine oder 2 Auszahlungen die verliefen reibungslos innerhalb von 3 Tagen. Ich brauchte keine KyC Verifizierung.

Ich spiele eigentlich gerne bei diesem Casino

Thanks for the explanation.

Has the casino processed your payment since your last post?

If the issue persists, please share with me any relevant recent interaction between you and casino support. Share it as a screenshot here or send the information to my email at tomas@casino.guru

Thanks in advance for your reply.

Dear jessyvfl84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day, the payment was made last week

Guten tag die Auszahlung wurde letze woche ausgezahlt

Dear jessyvfl84,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru