BassBet Casino - Die Auszahlung des Spielers verzögert sich.

I signed up 5 days ago. I deposited 100 euros and withdrew 400. Nothing has happened for the last 4 days; the payout is pending.

Customer service can't help me any further.

Ich habe mich vor 5 tagen da angemeldet.100 Euro eingezahlt und 400 ausgezahlt.Seit 4 tagen passiert da nix mehr , auszahlung steht in Bearbeitung.

Kundenservice kann mir nicht weiter helfen.

Dear michelecava599989,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

OK. Nothing has changed so far.

Ok.Es hat sich bis jetzt nix geändert.

Thank you for your response. Please note that the recommended two-week period has not yet passed. If you do not receive your winnings by July 1, kindly let us know, and we will proceed with the investigation of your complaint.

Quick update: the payout has now been changed to completed.

The money is already in the account.

Kurzes Update die Auszahlung wurde jetzt grade auf abgeschlossen geändert.

Das Geld ist auch schon auf dem konto drauf.

Dear michelecava599989,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru