Bankonbet Casino - Das Spielerkonto wurde gesperrt.

I play at the "Bankonbet" casino and at 13 other casinos belonging to the same company. I have a single account in my name at each casino. On January 16th, I requested a withdrawal of approximately €45 from each casino (13 in total, more than €500 across all casinos), and they held the withdrawal. Then they blocked my access to the casinos and canceled the withdrawals.

I played the "bonus crab" game and in live casino games (bj, roulette, baccarat).

I've made several withdrawals before at these casinos, they were just slow, but now they have me blocked and I haven't done anything against their terms and conditions.

I wanted to file a complaint about the "Casinia" and "Spinanga" casinos, but they were removed from the list on CasinoGuru. What is the reason?

Juego en casino "Bankonbet" y como en 13 casinos mas de la misma empresa. Tengo una sola cuenta en cada casino a mi nombre en todas. El 16 de enero solicite un retiro de alrededor de 45 euros en cada casino (13 en total,mas de 500 euros aprox la suma de todos los casinos) y me retuvieron el retiro, luego me bloquearon el acceso a los casinos, cancelaron los retiros.

Jugaba al juego "bonus crab" y en casino live (bj, ruleta, bacarat).

He echo varios retiros anteriores en estos casinos, solo se demoraban pero ahora me tienen bloqueado y no he echo nada en contra de sus condiciones.

Quería hacer la queja en los casinos "Casinia" y "Spinanga", pero los quitaron de la lista en casinoguru, cual es el motivo?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify whether you used any software, scripts, or automated tools during your gameplay across the 13 casinos operated by the same company?
• Did you play the same games simultaneously across these casinos?
• Have you completed the full KYC verification process in all of these casinos?

Regarding your question about Casinia or Spinanga, these casinos are still included in our database. If you are unable to find them, this may be caused by restrictions related to your location. However, you can still submit a complaint without selecting a specific casino and simply mention the casino’s name directly in the complaint thread. Our team will then assign the case to the correct casino manually.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika