Aphrodite Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

I won 550€ and I asked withdrawal. I am verified and everything ok about that. They told me to wait 36 hours. Ok I did. It's been over 60 hours and nothing. They are all excuses. Sorry for the delay..... SOS Aphrodite casino is SCAMMERS!!! Don't play!

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Dear Kostassssss,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kostassssss,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, the problem has not been resolved yet. I am still waiting to be paid. My account has been verified, and it has been 16 days since I requested a withdrawal. I hope you can intervene. They do not have a proper operating license.

Όχι το πρόβλημα δεν έχει ακόμα επιλυθεί. Ακόμα περιμένω να πληρωθώ. Ο λογαριασμός μου έχει επαληθευτεί, και έχουν περάσει 16 ημέρες από όταν ζήτησα ανάληψη. Εύχομαι να μπορέσετε να επέμβετε. Αυτοί δεν έχουν κανονική άδεια λειτουργίας

Dear Kostassssss, thank you for the update. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Kostassssss, thank you for your response.

Could you please confirm whether you have made any successful withdrawals before?

Additionally, did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

No, this is my first time requesting a withdrawal. Yes, it was from a bonus which I did as the terms required.

Όχι είμαι η πρώτη φορά που ζητάω ανάληψη. Ναι ήταν από μπόνους το οποίο έκανα όπως ζητούσαν οι όροι.

Dear Kostassssss, thank you for your response.

Do you have any updates for us in relation to this complaint? Have you received any explanation from the casino?

Additionally, could you please share a screenshot of your current withdrawal?

Thank you in advance for your reply.

Best regards,

Attila G.

Dear Kostassssss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru