Aphrodite Casino - Das Konto des Spielers wurde nach Gewinnen geschlossen.

I won 2000 euros and asked them for it and then they made excuses and now they closed my account.

Κέρδισα 2000ευρω και τους τα ζήτησα και συνέχεια δικαιολογίες και τώρα μου κλείσανε το λογαριασμο

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tony2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

I was playing for verification, I won the specific amount and they closed my account, then they reopened it and now nothing, we are still sad and sad, it's money, nothing.

Έπαιζα δια έγινε επαλήθευση κέρδισα το συγκεκριμένο ποσό και μου κλείσανε το λογαριασμό μετά τον ξανανοιξανε και τώρα τίποτα ακόμα όλο λυπόμαστε και λυπόμαστε είναι λεφτά τιποτα

Yesterday they closed my account and they don't even respond to emails anywhere and they canceled my withdrawals.

Χθες μου κλείσανε το λογαριασμό και δεν απαντάνε ούτε σε μαιλ πουθενά και μου ακύρωσαν τις αναληψεις

Dear Tony2020,

thank you for your message.

Could you please explain what you meant by the statement you played for the verification?

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 

Have you accumulated your funds with the help of bonus, please?

Looking forward to your response,

Katarina

Dear Tony2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru