AmunRa Casino - Die Gewinne des Spielers verzögern sich.

Dear Casino guru! I have two pending payments at Amunra casino. I initiated one on 2026.07.19 which is 200,000 HUF and the other on 2026.07.20 which is 135,000 HUF. I have exchanged several messages with them on live chat and by email. In both places they just write template text and do not describe the real reason why they did not pay out within 3 working days, which has already passed since then. They refer to verification. Please help me to force my winnings from them as soon as possible. Thank you.

Tisztelt Casino guru! Az Amunra kaszinónál van két függőben lévő kifizetésem. Az egyiket 2026.07.19.én indítottam ami 200.000 Ft a másikat 2026.07.20 án ami 135.000 Ft.Több üzenetváltás is történt velük élőchaten és emailben is. Mindkét helyen csak hárítanak sablon szöveget írnak és nem írják le a valódi okát annak miért is nem fizettek ki 3 munkanapon belül ami ugye azóta már eltelt. Ellenőrzésre hivatkoznak. Kérem önöket segítsenek a nyereményem mielőbbi kikényszerítésében tőlük. Köszönöm.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Dear Le810221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Le810221,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila