Aerobet Casino - Die Rücknahme des Spielers hat sich verzögert.

Good day, I made a profit at Aerobet.

But unfortunately, it's impossible to get the money.

They asked me for documents, but I have everything and none of them have processed it yet.

They deliberately let me lose all the money.

I request that the fraudulent entrepreneur immediately transfer the money and permanently block my gaming account with them, without any possibility of me playing here again.

This is one of the fraudulent platforms I've played on so far.

Normally you receive the money immediately, but here it's completely different.

guten tag ich habe ein gewinn gemacht bei Aerobet

aber leider es ist unmöglich das geld zum bekommen

die haben von mit verlangt unterlagen aber ich habe alles geschicht immer noch keine bearbeitet hat

die lassen sie mit absicht bis ich das geld alles verlieren kann

ich bitte das betrügerische unternehmer das geld sofort zum überweissn und mein spielkonto bei das unternehmer für lebenlang sperren ohne die möglichkeit das ich wieder hier spielen darf

das ist einer der betrügerische Platform wo ich bis jetzt gespielt habe

normal erhaltes du sofort das geld aber hier ist total andres

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Dear elvissweet,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you clarify whether your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Have you previously made any successful withdrawals from your account? No, I haven't withdrawn any.

Could you please confirm if your KYC verification has been completed?

I sent all the documents, but the verification process is taking a very, very long time. I waited a day and still haven't received confirmation, and I still haven't been able to withdraw my funds.

Were your winnings earned during or without an active bonus? If a bonus was active, please specify which one. No

The money is gone now. I gambled it all away.

I only offer the manager of the company who will immediately ban my gaming account for life, without any possibility of me ever being allowed to play here again.

Haben Sie zuvor bereits erfolgreiche Auszahlungen von Ihrem Konto vorgenommen? Nein, hab ich nicht ausgezahlt

Können Sie bitte bestätigen, ob Ihre KYC-Verifizierung abgeschlossen wurde?

ich habe alle Unterlage gesendet, aber die Verifikation Prüfung dauert sehr sehr lang. Ich habe einen Tag gewartet immer noch keine Bestätigung und ich konnte immer noch nicht auszahlen.

Wurden Ihre Gewinne während eines aktiven Bonus oder ohne aktiven Bonus erzielt? Falls ein Bonus aktiv war, geben Sie bitte an, welcher.nein

Das Geld ist jetzt weg. Ich habe alle verspielt.

Ich biete nur denn Manager von das Unternehmer das erst sofort mein Spiel Konto für Leben lang sperren, ohne die Möglichkeit, dass ich hier irgendwann spielen darf

Thank you for your reply, elvissweet. I'm very sorry, but because the funds were used to place bets and subsequently lost, we are unable to recover or refund the lost winnings. Responsibility for the account, active balance, and any bets placed rests with the player. I understand this is frustrating, especially given the failed withdrawal attempt, but we cannot ask the casino to refund these losses. We truly wish we could do more, but we are unable to assist further in this matter.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.