50 Crowns Casino - Das Spielerkonto wurde geschlossen und die Einzahlung einbehalten.

The casino closed my account after I deposited and refuses to refund my deposit. I have contacted them via email and chat but they claim that it is impossible to refund the deposit.

Kasino sulki tilini talletukseni jälkeen eikä suostu palauttamaan talletustani. Olen saanut heihin yhteyden sähköpostitse ja chatin kautta mutta he väittävät että talletuksen palauttaminen on mahdotonta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you played any games with your deposit at all?
• How many deposits have you made into this casino?
• Has your account been successfully verified?
• When exactly did you register at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't played anything because the casino closed my account right after I made a deposit. This was my first deposit. The account wasn't credited for verification. I created a user and made a deposit on 26.1.2026.

En ole pelannut mitään koska kasino sulki heti tilini talletuksen jälkeen. Tämä oli ensimmäinen talletus. Tiliä ei keretty vahvistamaan. Tein käyttäjän ja talletuksen 26.1.2026.

Was this the first account you ever created at 50 Crowns Casino?

Please forward all communication between you and the casino’s customer support regarding the explanation for closing your account to veronika.f@casino.guru.

Thank you for your cooperation.

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's my first account.

On ensimmäinen tilini.

Dear Lassukka

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Lassukka for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 50 Crowns Casino for their help in resolving this complaint. We would like to know why the player's account was blocked, and their funds were confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

PeterDear Lassukka,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend that you contact the Anjouan Gaming Authority and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try contacting them anyway, you can do so through the validator on the casino website. (validator link) Please let me know if you need help with submitting the complaint or how they responded, if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter