22bet Casino - Der Spieler möchte Geld von einem gesperrten Konto abheben.

I request the money that is in the account

Richiedo i soldi che sono sull account

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 22bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Do I understand correctly that your casino account is blocked with the money balance in it?
• Did the casino close your account? What was the reason for it?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

My account is blocked with two factors and they ask me to verify it at least to let me enter the site.

L account e bloccato con i due fattori mi chiedono delle verifiche almeno a farmi entrare sul sito

I've lost access to my account on slots now.

Sulle slot ormai o perso l' accesso dell account

They didn't let me play or deposit at all and I can't withdraw since the last time

Non mi hanno fatto proprio giocare o depositato e non riesco a prelevare da l ultima volta

Dear player, are you having trouble logging in? Can you not pass two-factor authentication?

Please specify when you contacted the casino and what steps they suggested to help you. Were you requested to provide any documents for verification?

Yes, I was asked for the household bills.

Si mi sono state richieste le utenze delle bollette di casa

A week ago

Una settimana fa

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Ok

I'll take care of sending the screenshots

Provvederò a girare gli screenshot

Dear player, could you please forward to me the email communication that you had with the casino, or any chat transcripts? It would be very helpful for us. You can send it to natalia.b@casino.guru.

I have received your email, but it doesn't contain any requested information. Can you please specify if you have any communication with the casino or if you delete emails from them?

Dear Dani87654,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru