20bets Casino - Die Einzahlung des Spielers verzögert sich.

On August 17, 2026, I deposited €50 and €10 into my 20bet account. The money was debited from my bank account via instant transfer, but the transaction history has shown it as "Processing" ever since. The casino keeps saying it's being processed and I just have to wait.

First I was told to wait 2 hours, then it could take 1 week, then another 5 days if it was reversed.

Ich habe 17.8.2026 einmal 50 Euro und einmal 10 Euro bei 20bet eingezahlt. Das Geld wurde per Echtzeitüberweisung von meinem Bankkonto abgebucht, steht aber seitdem im Transaktionsverlauf als In Bearbeitung. Seitens des Casinos wird nur immer wieder gesagt es wird bearbeitet und ich müsste warten.

Erst sollte ich 2 Stunden warten, dann hieß es es kann 1 Woche dauern, dann wieder 5 Tage falls es zurückgebucht wird.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sven15690,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

How can I contact iSX as a payment provider?

Wie kann ich den iSX als Zahlungsanbieter kontaktieren?

If you deposited via Postbank, the payment provider is your bank. Therefore, you may contact the bank directly and ask whether the transaction was successfully received by the intended recipient.

Dear sven15690,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru