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blocked access to the account, sent an email that the account was closed and they no longer go to contact, funds in the amount of 57usdt remained on the account,

заблокировали вход в аккаунт, прислали на мейл, что аккаунт закрыт и на контакт больше не идут, на счету остались средства в размере 57usdt,

Dear azik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hello, I registered less than a week ago, withdrew funds once, did not pass verification, because they did not request

здравствуйте, я зарегестрировался меньше недели назад, один раз выводил средства, верификацию не проходил, так как они не запрашивали

Dear azik,

Could you please forward any relevant communication to petronela.k@casino.guru.

Dear azik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.