1win Casino - Die Einzahlung des Spielers wurde storniert.

I made a deposit and the money was withdrawn, but the site canceled it and didn't even recharge the deposit. I can't even reach them at all. Please recharge it or cancel it.

입금을해서 돈이 빠져나갔는데 사이트에서 취소를 해버리고 예치금 충전도 안해주네요 연락도 하나도 안닿고 충전좀 해주시던가 취소해주세요

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

So do I have to wait a month? Why can't I connect to customer service? Just give me a full refund. I have proof of payment. Please give me a refund.

그럼 한달동안 기다려야 하나요? 고객센터는 왜 연결이 안되나요? 그냥 전체 환불해주세요 결제 확인증 있으니 환불 부탁드려요

I want a refund

I deposited money and even sent you a deposit confirmation. Why haven't you refunded it? Or please recharge my deposit, or do one of the two quickly. Then why are you accepting the deposit? If you're not going to recharge it? Is 1win a scam site?

환불을 해달라구요

입금을 했고,입금 확인증까지 드렸는데 왜 환불을 안해주는건가요? 아니면 예치금을 충전 해주시던지 둘중 하나를 빠르게 해주세요 입금을 그럼 왜 받아요? 충전을 안해줄거면?? 1win 여기는 사기 사이트 맞나요?

Thanks for your patience.

Could you please share your communication with the casino when you contacted them about the issue?

Send the information to my email at tomas@casino.guru

Thanks in advance for your reply.

Dear 3113ad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru