1Red Casino - Die Auszahlung an den Spieler verzögert sich

I requested withdrawals from 1Red Casino several times – first to my C24 Bank account, then via Payzy. Both withdrawals were declined, even though I am fully verified and both accounts are valid and SEPA-enabled.

The support simply asks me to "use a different IBAN" without providing a concrete or comprehensible reason.

I see this as a clear delaying tactic. It can't be the solution to keep asking me to provide new bank details even though my existing ones work perfectly.

I ask for your support so that I can finally receive my legitimate funds.

Best regards

Ich habe bei 1Red Casino mehrfach eine Auszahlung beantragt – zuerst auf mein Konto bei der C24 Bank, dann über Payzy. Beide Auszahlungen wurden abgelehnt, obwohl ich vollständig verifiziert bin und beide Konten gültig sowie SEPA-fähig sind.

Der Support fordert mich lediglich auf, „eine andere IBAN zu verwenden", ohne eine konkrete oder nachvollziehbare Begründung zu liefern.

Ich sehe darin eine klare Verzögerungstaktik. Es kann nicht die Lösung sein, dass ich immer wieder neue Bankverbindungen angeben soll, obwohl meine bisherigen einwandfrei funktionieren.

Ich bitte um Unterstützung, damit ich mein rechtmäßiges Guthaben endlich ausgezahlt bekomme.

Mit freundlichen Grüßen

Dear Albaner01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Albaner01, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm whether you entered the bank account details correctly when requesting the withdrawal?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I've deposited at 1red several times with no problems! But now I got lucky and won with NO BONUS MONEY!

I've been trying to withdraw the money for over 10 days and according to support I should verify another bank account and try to withdraw from that, but it doesn't work!

Ich habe bei 1red des öfteren eingezahlt PROBLEMLOS! Jetzt habe ich aber mal Glück gehabt und habe gewonnen OHNE BONUSGELD!

ich versuche seit über 10 tagen das geld auszuzahlen und laut Support sollte ich auch ein anderes Bankkonto verifizieren und darauf versuchen auszuzahlen aber nicht klappt!

Dear Albaner01, are you requesting the withdrawal using the same method you used to make your deposit?

Have you contacted the casino to confirm that no further verification is required?

Also, please note that I have not received any communication from you regarding your contact with the casino. If you could share any emails or chat transcripts you have exchanged with them, it would be very helpful for resolving your case.

Dear Albaner01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.