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Good day,

I blocked myself in the live chat on December 27th, 2024, after which I was told, you have to send an email to and have yourself blocked there.

I did this and gave a reason, but unfortunately the ban hasn't gone through to this day and I've deposited more and more money and of course haven't won anything because of my gambling addiction. A few days ago I won €800 and cashed this out too, but unfortunately I deposited €400 straight away and lost.

I hope you can help me with the blocking and possibly a refund.

Best regards

Guten Tag,

ich habe mich am 27.12.2024 im Live Chat sperren lassen, darauf hin wurde mir gesagt,, sie müssen eine email an customerassist@1bet.com senden und sich dort sperren lassen.

dies hab ich dann auch gemacht mit einer Begründung, leider ging die Sperre bis zum heutigen Tag nicht durch und ich habe immer mehr Geld eingezahlt und natürlich auch nichts gewonnen aufgrund der Spiel Sucht, ich hab vor paar Tagen 800€ gewonnen auch ausgezahlt dies Ding auch aber leider auch wieder direkt 400€ eingezahlt und verloren.

Ich hoffe sie können mir bei der Sperre und eventuell eine Rückerstattung helfen.

Mit freundlichen Grüßen

Dear Justiin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• When was the last time you were in contact with casino support and what did you discuss?
• Has the casino followed up with you after you sent the request? Have you repeated the request via other channels?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, unfortunately, Live Support gave me a different email address back then. Today, after another request, they were able to block my account. Sincerely,

Hallo leider hatte der Live Support mir damals eine andere email genannt, konnte heute mein Konto nach erneuter Aufforderung sperren lassen. Mit freundlichen Grüßen

Thanks for the update.

Do you have the communication from a live chat where they gave you an incorrect address?

Which email address is supposed to be the correct one?

Share it to my email address at tomas@casino.guru

Dear Justiin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.