10Cric Casino - Das Spielerkonto bleibt nach dem Antrag auf Selbstausschluss geschlossen.

Hello team,

Email:Kajalkaju360@gmail.com

Casino:10cric

I have requested for self exclusion for 3 months on 30th October 2025, and I immediately after 4hrs changed mind and asked them to remove self exclusion to team and they responded that after 24hrs cooling off period is over a decison will be taken and i keep sending emails from 31st to November 2nd and they saying same thing again and again and 24hrs passed long back and they did not open my account or responding to my emails and I have 64k in my account and I want to withdraw those funds, so I humbly request you to look into issue and allow them to remove self exclusion as per my request and allow me to play.

Thanks,

Irfan

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I understand your frustration, but once a player requests self-exclusion, the casino should keep the account closed for the requested period to protect the player. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did the casino inform you what would happen with the remaining balance before the account closure?
• When was the last time you contacted the casino regarding this issue?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Also, please forward me your self-exclusion request.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Irfan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru