vor 5 MonatenOriginalÜbersetzung
Hallo Spieler, wenn sich jemand in diesem Casino anmeldet, soll er es sich zweimal überlegen. Ich habe mich angemeldet und bedauere den Grund. Sie werden die Dokumente überprüfen wollen. Nichts davon wird funktionieren. Sie werden die Dokumente per E-Mail senden wollen. Sie können nur das senden. Niemand beantwortet alle E-Mails. Sie werden sehen, dass Ihnen niemand hilft. Sie werden das Konto endgültig schließen wollen. Nichts davon. Niemand wird Ihr Konto schließen. Ich habe 5 E-Mails bezüglich der endgültigen Schließung meines Kontos gesendet. Keine Antworten. Ich frage im Live-Chat und sie schreiben dasselbe, als ob jemand kopiert und eingefügt hätte, sodass Sie 100 Mal nachdenken, bevor Sie sich anmelden möchten.
Automatische Übersetzung
SpellWin Casino
vor 3 Wochen
Dear mpstefanovv,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
