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Casino Guru

Wir wollen, dass die Spieler das Glückspiel verstehen.

vor 1 JahrOriginalÜbersetzung
***Follow-up*** It’s been 3 months and I’ve not received my $1500. The communications have gone dark and LiveChat has blocked me. This casino is a fraud. You will never see your money. Criminals through and through.

I have 2 separate approved withdrawals ($1000 & $501 CAD). The first withdrawal was approved and processed 12 days ago and I still haven’t received my money. The payments dept. does not respond to email inquiries and LiveChat explains they do not handle withdrawals, then give lame excuses, and then rudely close the chat on you.

I’m still waiting for my withdrawals but like other complaints on here, I believe it will be an enormous struggle to see my money.
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  • Don’t have any.…yet
  • Long verification process
  • Live support is incredibly rude
  • Fail to respond to emails
  • Fail to payout winnings
vor 2 JahrenOriginalÜbersetzung
Made my withdrawal request 4 days ago for $3801 CAD. I’ve received zero communications from their payments team, despite contacting their LiveChat twice a day since. LiveChat gives a copy/pasted response every time. Due to volume they will process your withdrawal in the order it was received. It’s a first come first saved basis…blah blah blah.. I’m being blown off and I’m not happy.

My account was verified months ago. These stall tactics have me worried they don’t have the funds to pay out.

UPDATE: To Beem Casino. Your casino’s decision to confiscate $3251 CAD, leaving me with only $550 has left me feeling devastated. I find your response quite offensive. Beem casino knew from the outset my winnings were going to be confiscated…so why prolong the torture to your customers by making them wait? That’s just cruel!!!

Your ridiculous bonus terms restrict winnings to only 10x the deposit amount. 10 x $45 is a limit of $450.00. The $50 chip is limited to winnings of 2X. We both know people would never knowingly agree to this restriction and would refuse the promotion or just go play somewhere else. These restrictions are beyond ridiculous compared to industry standard.

The email promotion I accepted had the terms included with it and this restriction was not "directly" disclosed in those terms. Instead an obscure link was provided. This is shady and is designed to dupe unsuspecting players. This deserves further investigation by licensing authorities.

Finally, I’m appalled to receive better and expedient communication from your casino on this forum than I did on your casino website. Ridiculous!!!

To Casino Guru: Please update your review warning players about extremely unfair bonus terms and conditions and repeated stall tactics to delay payment.
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  • Unfair Bonus Terms (10x deposit amount)
  • Website is out-of-date
  • LiveChat is not 24/7 as claimed
  • Support does not respond to email inquiries
  • Cancels winnings without telling you
Beem Casino
vor 2 Jahren
Dear scatterpro,
As we can see you successfully wagered your free chip granted by us and deposit bonus too, and after that created your request. When you have a couple of winnings from the bonuses system cannot apply the maximum cashout rule correctly if there are few winnings from different bonuses in one request. In such cases, it must be checked manually which may cause a delay. We are sorry for keeping you waiting, we will speed up the process as much as it is possible.
Kind regards,
BeemCasino Team
vor 2 JahrenOriginalÜbersetzung
I honestly have never been treated so well in LiveChat. The agent even verified my account right there, on the spot. So I could make my first withdrawal. I recommend players use this casino. 😎
  • Easy verification
  • Reasonable bonuses
  • Great game selection
PragmaticGates_alt
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