Hilfe! Ich habe Probleme beim Einreichen einer Beschwerde

Good afternoon,

I am trying to file a complaint and I am following all the steps but I don't see any form for it. Below are the steps I followed to file the complaint.

I select withdrawals first.



Next I select "No" to the question whether I have played with bonus money or free spins.

Then I select "yes" I can access the casino and log in to my account.

Then I get this screen and I click "continue"

Finally I get this screen and there are no other options.

Can anyone help me? It's not a cookie or cache issue. I've tried different browsers and devices.



Buenas tardes,

Intento poner una queja y sigo todos los pasos pero no veo que aparezca ningún formulario para ello. Pongo a continuación los pasos que he seguido para poner la queja.

Selecciono primero retiradas.



A continuación selecciono "No" en la pregunta de si he jugado con dinero del bono o spins gratis.

Luego selecciono que "sí" puedo acceder al casino e iniciar sesión en mi cuenta.

A continuación me aparece esta pantalla y le doy a "continuar"

Por último me aparece esta pantalla y ya no hay ninguna otra opción.

¿Alguien me puede ayudar? No es tema de cookies ni caché. Ya que he probado con distintos navegadores y dispositivos.



Hello,

Based on my experiences with players reporting the same issue, it is related to catches/hashes/cookies or to the browser features.

Did you also try MS Explorer—desktop version, please? The last time I saw something similar, this was a solution.

Update: The complaint can only be filed in English at this time, using the English domain casino.guru. In order to confirm English in your account, you can try changing your preferred language to English in the top right corner. That ought to serve as a short-term fix.

Thanks Radka,

I was able to file the complaint thanks to the link you sent me in the case of Magic Win.

By clicking directly on that link I have no problems and I have been able to upload it and attach the screenshots.

Thank you so much.

Gracias Radka,

He podido poner la queja gracias al enlace que me enviaste en el caso de Magic Win.

Pinchando directamente sobre ese enlace no tengo problemas y he podido ponerla y adjuntar las capturas.

Muchas gracias.

Great, I hope you will be able to achieve a positive result. 

You can share it with us, when you know more about your situation. 🙂

Good luck. ☘️