Hello. I would like to make a note about this casino here. This casino has the necessary live support, good casino promotions and sports betting, fast verification. But at the same time, the casino has rules before which the player is defenseless. One of the main and important is the withdrawal of funds. And in this casino, the terms of withdrawal of funds are not indicated anywhere in the rules. Even if your account is fully verified, this does not guarantee that your withdrawal request will be completed in the near future. I tried to find any inflation where the casino would indicate the terms for considering applications, but there is nothing there. And as a result, the player is defenseless in front of the casino, the casino can consider your application for withdrawal of funds for a long time. And I believe that this is the main fact that requires the close attention of the casino staff.
Pardon me but I probably failed to understand your concern.
What exactly is missing in the terms, please? My best guess goes to the estimated withdrawal time. 🤔
Kindly let me know.
You understood everything correctly. Due to the lack of specific deadlines for this casino, a situation may arise when the casino can keep your money at its discretion, as it is happening now with my account. live support can not specifically indicate when I can receive my money
I see now.
I must say that I would be concerned if such a situation truly became reality. Allow me to share a different point of view. We have a casino that states clearly in its terms that withdrawal made by VISA card (just an example) takes approx. 48 hours.
I can assure you, that all players take that as an ultimate deadline. So, the player asks for the withdrawal and it triggers the verification. But most players fail to understand that the "deadline" mentioned in terms refers to the transaction, not to the whole process of verification, additional check, or security check. So our player may feel confused and is sure that the casino does not comply with its own rules.
I'm sorry to say that but there is another issue that may occur, honestly, it is happening right now in several casinos across the globe. Our casino hires a 3rd party company - a payment provider - to handle all casino transactions with players. What is happening now is that some of those providers are experiencing issues with local banks, meaning that not all payment options are available for each country or player. So without knowing and only relying upon information from its payment provider, the casino is helpless towards players, who use the casino's terms as a strong argument.
What I'm trying to say is that maybe there is a reason for that. This is just what comes to my mind based on all the information I found across the forum and complaints. Only the casino can explain the real reason. 🙂
Feel free to browse the forum and open complaints, you'll find many posts about what I have just described 🙁
I have been waiting for over 10 days and my withdrawal request is still pending. The support service writes to me every day that they are very busy and cannot give a specific time frame for when they will process my application. And how now to get a large amount of money there if the casino cannot consider my application for more than 10 days. And they have no problems with transfers, since I have a crypto wallet. They just delay payment. I also wrote to them by mail, no response from the mail. The support team of this casino cannot solve my problem with the payment of my winnings
I must say that this is very unfortunate, I understand that it is not so easy to believe that the casino is not capable of paying you for 10 - or more days, and it is easy to see that as a strategy.
Well, if the delay is truly caused by the fact that the casino is overwhelmed, it would make sense that emails are not answered - not polite but quite logical, I guess. 🙁
So, if the casino fails to solve this issue during the next 3 days, the complaint team is ready to step in.
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