Hi
I won a big amount about 7 days ago but now i am battling to withdraw my winnings.
I uploaded my documents last week and my identity was confirmed i waited the 5 days for my winnings and then i saw that they were canceled. I ask them why and this is what they said in email.
We hope this email finds you well.
Please note that your payout request has been declined due to the fact that we are missing your handheld picture ID.
Please feel free to upload a picture of you holding your ID on the website, under the Verification page or by email at your earliest convenience and then you may resubmit your withdrawal request in the system.
Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.
I then proceeded to email that to them but then i was told i need to upload it on there website but there is option to upload only to initiate verification which i have tried several times but still not getting verified i even used the iDenfy app and the app tells me verified but the website tells me to initiate verification. How can it be so difficult when i have emailed all documets required as well as MY ID that i am holding as requested
Hello, it's tedious this one does not support live chat. I'd demand a PrintScreen manual to show you where and how you can upload the photo to the website. I would also send them all the documents as a reply to their email.
Let's see how your complaint develops.
Hi thanks i have done this numerous times to there security support and accounts department but no luck just keep getting the same reply from them. Now they are jot even answering my emails
And it always had live chat but ever since i have been trying to get assistance regarding this matter the icon has been removed yet on there other site i use the live chat is there
I would be surprised if they move or hide the live chat button on purpose. Anyway, your complaint needs some attention: https://casino.guru/profile-complaints/97520/qaantumsecure
Same thing here. They are the same owners as Tangiers. This is what they do to avoid paying out wins. There are 205 complaints filed against them on the AG website. They keep forcing the 5 day wait on you and continue to find problems with your withdraw. Avoid at all costs!!
Hello,
kindly submit the complaint through our resolution center, if anything is not how it should be, we would like to investigate.
Where would I send the pdf files of all my support ticket emails? The complaint system could only handle 1 or 2 files. I have about 10 I need to send. Help!
Hello,
Kindly, try to submit 2 per post via your complaint, or alternatively send it all directly to Nick, please.
I can see that you posted transcripts already.
I guess it would work too.
winnerama casino is a gang of crooks that are making victims all over the world, someone needs to stop these guys.. I did several researches and dozens of people with pending payments are having their accounts closed without any reason or explanation... they close the accounts and they no longer respond to emails leaving players without knowing what to do.. today it was my turn. after 30 days waiting for my payment they closed my account...
Hello,
it is good that you find our website and submitted the complaint.
I hope that the casino will communicate with us, especially when you mentioned that one of your previous complaints you submitted elsewhere was closed as unresolved due to the lack of communication from the casino's side.
Hello
they were blacklisted in several places... in my case, besides closing my account, they didn't refund my money, they didn't even send an email or anything that could explain what happened...I did a long investigation complaints about tangiers casino and winnerama casino and dozens of people report the same thing that happened . closing of accounts and money confiscated for no reason.. I doubt they answer here.. because in most of the sites I visited the complaints were closed due to lack of communication from the casino,..
they are also on the blacklisted in AG..
i know i lost the money i deposited.. because they don't give a damn about these complaints,, they are unpunished and no one can do anything
The owner is in Canada, he's not too hard to find. His name is David. Do some research and you'll eventually get his work and home phone numbers. That's how I got paid.
I did a lot of research but it's almost impossible if you can help me with something I would really appreciate it
Hello
they were blacklisted in several places... in my case, besides closing my account, they didn't refund my money, they didn't even send an email or anything that could explain what happened...I did a long investigation complaints about tangiers casino and winnerama casino and dozens of people report the same thing that happened . closing of accounts and money confiscated for no reason.. I doubt they answer here.. because in most of the sites I visited the complaints were closed due to lack of communication from the casino,..
they are also on the blacklisted in AG..
i know i lost the money i deposited.. because they don't give a damn about these complaints,, they are unpunished and no one can do anything
I'm sure that our data team is aware of the blacklists, we just do things differently, and we prefer to do our review. Feel free to read more about it here.
It's good that you have submitted the complaint because it gives us additional space to evaluate how casinos respond to players' issues more directly. We just do not rely on others' reviews and ratings, we prefer our own direct experiences and "investigations".
Let's give the Winnerama Casino a few more days to respond to the complaint.
this has become something personal to me.. my husband advised me to put it aside because the value they stole is insignificant.. however what upsets me is that they made a fool of me by making me wait a long time with apologies idiots and in the end close my account without any justification...
you can notice they use some seals ""approved casino""
however they didn't earn these seals.. they are using it improperly without authorization... i made a denounce and one of the owners of these seals replied saying that they would call the legal department to force them to remove..
if a casino used an unauthoritative quality seal from the casino guru what would you think of it?
I participate in several groups on social networks only on facebook I am a moderator of a group with more than 100 thousand players, I will ask the members for help to share and report these thieves to stop stealing innocent people
I agree with your husband, but I can also understand that nobody will fool you and you want to fight for the principle. And you're doing it just now because you have submitted the complaint and it is still open.
I have no clue about what "an unauthoritative quality seal from the casino guru" you are talking about, but it is important that you gave us the chance to check what is going on with your account and withdrawal, and if the casino won't do that, there will be consequences.
Just be patient please and give Nick more time for the complaint.🙏
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