Anybody got experience with this casino and know how the withdrawal /KYC phase works? There’s nowhere to upload documents on their sister site although it looks the exact same and their support email address is Unlimluck.
do they request KYC when your withdrawal goes first in the queue? Do they require KYC every time?
Have you asked the support all these questions?
That is the best way you can find something out, I believe.
Fingers crossed
Just vague "please wait" kind of stuff .
they eventually emailed yesterday about verification so I’ve sent my docs , also cancelled my withdrawal until that’s complete
Alright, so please let us know how the verification goes.
I will
Where should I contact them to identify myself?
Hi, don't they have an email address or live chat where you could contact them?
Are you having any problems with verification?
The thing is when I started playing i didn't know I have to identify,when I won a little I did withdraw but the money never came to my account,and just after a while I've got the email saying congratulations for your win,but it's say you have to send them documents and that,I do reply to the same email,but I do not have any answer yet,that was like 3 days ago now
Sure, in almost every casino there comes a moment when you have to verify yourself.
Isn't there an option to upload documents somewhere on the casino website? So you sent them the documents via email. I would try to wait and see if they reply in the next few days. If not, we give casinos 14 days to resolve this process, and if that doesn't work, we'll try to help you.
So yeah there was a live chat,so I spoke to them twice so see what happens
Okay, I'll wait for the update.
They saying it takes 3 days to check it but I'm sure 3 days are gone but... It is what it is
Well, weekends are usually not included. In any case, sometimes it takes longer. But as long as you are in contact with them, it is definitely a good sign. I told you how much we are giving the casino, and if nothing changes on their part, we will be here to help.
Yeah I'm not counting the weekends,but yeah will give them couple more days see if anything happens
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