I passed verification, but I can't get into my account, there is a sign for verification. Support is not responding to the mail, I can't get into the chat. Has anyone encountered such a problem?
Hello. Sorry you have to go thru such a frustrating situation. I have seen your complaint here with our team, and it was really wise of you to submit it. The complaint team will surely try to help you get out of this. So you have spoken to the support, right? Hopefully after your encounter with them, everything will go as they promised. Please keep us informed, if you have any update.
I am not sure that I talked to the support service, since they suggested that I keep the seed phrase of my wallet, this is unacceptable. I have not been able to contact support by mail, they are not responding.
Hello. Sorry if I have misunderstood, but you have stated in your complaint: "After that, they said, I would be able to access the account and withdraw funds." And that is why I thought you were successful in contacting them. 🤔
If I may just on a technical note, you actually don't need to put the messages translated into English again, because our forum and complaints are unique in that they have an in-built translator.
So for now, probably the best is to wait and see what our complaint team will find out from the casino, if the casino will cooperate, of course. Let's keep our fingers crossed for that. 🤞 Please come forward with any updates about this case.
I understand you, thank you, I will not post again
Thank you for your understanding and I hope for the best outcome of your complaint.
Anyway, I found this part in the complaint "The point was that I would log in from a wallet linked to my account on a third-party website, supposedly to check and confirm this wallet. After that, they said, I would be able to access the account and withdraw funds." When exactly did you get this instruction, please? Will wait for your response.
On Sunday and Monday, two different people wrote to me and offered me this instruction. The only difference is in the links they provided for the wallet login
Oh my, that sounds more like a scam attempt to me. Have you been able to get in touch with those guys?
That's really an interesting coincidence that soon after such a highly suspicious event, you can't get to your account anymore. Well, let's just hope I'm wrong, and due to prolonged verification, your account stays blocked. 🤞🤞
I still haven't contacted support, emails are not getting through, and I still can't get into my account. In general, I communicated with three people on telegram, the last time on Monday. All three offered the same thing.
I think in such a case I would be careful not to get caught on something. Even though all three of them have told you the same, it seems to me to be a strange course of action.
Anyway, you have an open complaint, so our team will try to help you.
I'll be waiting for your next update.
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