Can anyone help me with a email for a contact email address for spin galaxy casino I had two very small win withdrawal on the 20 of $150 and 21 of $100
Still waiting on payout account vertify debt card good
Live chat doesn't work tried email address that vertify account information no reply
Very confused @ frustrated and pissed off
Hello.
So, do I understand correctly that you requested the withdrawals, but until now you didn't get any information from the casino regarding it at all?
May I ask when was your account verified?
Yes account verification. Went thru debit Mastercard is correct so account is all good
Have you received the money all right? Do I understand correctly?
No I haven't received money I found the customer support email I sent them a email 3 days ago no response from them at all manage to get live chat they said that they have to get hold of customer support and I shall get email from them 24hr
So that is we're I am at
I understand now. Thank you.
How long are you waiting for the withdrawal all together then?
Our complaint team has explained that they need to wait for the 14-day time period to pass before they can intervene, so I am just curious to know when you requested it. Then they will investigate the whole matter and hopefully come to the resolution of your complaint soon.🙏
Ive made a withdrawl on the 23rd and still yet havent recieved any funds. Yes ive recieved a withdraw statement email etc, yet still no funds! Where is it?
I no actually how u r feeling I do believe u will get paid, I finally got my withdrawals only small 150 and 100 going on 2 weeks it took.
Have u email the below email address , I got a response from thm within 2 days followed by payout
Hope this helps u out
support@spingalaxy.com
Yes I did
That is great. Thank you.
How would you rate the casino now after this experience of yours, though?
4/10 customer service and feedback from casino very slow and not responding back with emails
I used my purple visa debit card is this ur very first withdrawal with casino my withdrawal was and I put that wht the delay is
Why I saying that I had a couple of bucks on my account so I played and got up to 100 so I did another withdrawal and it went in straight away got paid within days
So yes, ive also been told via chat that its been approved, also have recieved withdrawl statement via email.. i made the withdrawl on 23rd january.. via swift bank transfer.
Okay and when was it approved, also on the same day? I would probably wait a couple of days from that day if you withdrew by bank transfer. Are you still in contact with the casino?
I'd give it a little more time and see if you get your money or not. If not, definitely let us know and we'll try to help.
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