This casino seems to be owned by the same owner as Slots 7 Casino (Listed there as Megawin N.V.)
Hello csw46.
Thank you very much for your insights. I have just checked this information with the casino, and they informed us that both Slots7 and Slots Villa casinos are related, and the owner is indeed the same, ATG Data, a company based in Costa Rica (we will update our reviews asap). Please, let me know if there is any further information you would like to share.
No, nothing that I haven't shared in my review of Slots7. Since I'm having such terrible trouble with that casino, it seems only right that this casino should be properly linked, so that people are forewarned.
I’ve never gambled on slots villa casino, but it seems really interesting. Ive been gambling for over five years now, and after all those years, I can easily say that nothing has impressed me more than crypto gambling. I’ve played all sorts of gambling games, from slots to blackjack. After all those years, I wanted to try out something new and fresh. Once, I heard a guy in the casino saying that now is the era of crypto gambling, and I got interested in that statement. I asked a couple of friends, and some said that roobet is one of the best crypto gambling platforms. I went on the internet to find some reviews and I found a website with a really good overview of roobet, and I was absolutely convinced that I should give it a shot.
What kind of trouble have you had with slot7?
Hi there I have had no problems with slots villa o love the games (slots) they load fast and play well no lagging
Hello there,
I checked your user review, and I'm wondering now, what should the casino have to provide to get a full 5-star rating from you? 😉
Anyway, what makes you review the casino just now?
I've been waiting for over 3 months and for cashout, I used bonus and wagered over 1k if what I was supposed too. And they still refuse to pay me out even after asking for my 34character bitcoin address among other repeated requests which I have screenshots of everything.
Including my kyc verification, proof of address, bitcoin address, wager completed etc. They say the same thing everytime I contact them via customer support or email..."Wait and be patient".
How patient am I supposed to be 75+ days?
This casino treats their online customers like we're actual bots and not human. Their behavior is very irresponsible imo
If someone from casinoguru's resolve team can help me I would be more than appreciative of your assistance.
Hello there.
I went directly to your complaint to see it was submitted against VIP Casino Royal. The description is more or less similar to this. So I'm sorry for the dumb question - do you have a similar issue also in Slots Villa Casino? This thread is not about the "VIP".
Personally - I'd say you've been more than patient! Submitting the complaint is a reasonable step.
Yes I have a very similar complaint/situation with SlotsVilla as well. Their replies in live support and emails are almost identical at times while giving you the run around.
I've actually been waiting longer for Slotsvilla to send my withdrawal.
Aaah, That's unfortunate! 🙁
In this case, I would submit another complaint, should help us identify possible relation between casinos and help you along the way.
How does that sound to you?
That sounds accurate to me, anyway I can help
And I believe I've already submitted a second complaint for slotsvilla as well
Update: I did not submit a complaint as I thought, instead the complaint was sent here in the discussion. I will submit a complaint on the appropriate thread right way.
I was also able to contact them yesterday evening through live support, it was almost the same type of run around with a few exceptions. One being that I would be contacted within twelve hours and the second being customer support agent stating he will make sure my issue is sorted.
I wasn't able to find any information about the VIP Casino Royal so it's actually possible they might be related to the Slots Villa Casino. They were both established in 2020, they don't have a license...it's hard to say where the truth is. They may only use the same customer support service. How did you find these casinos? Was it the same website?
My apologies for late response and to answer your question both casinos are listed on specific "no deposit bonus" websites. They both had decent ratings at the time which may have changed within the last few months I'm not sure. It was so long ago I have forgotten which website I utilized to redeem bonuses
Hello, I see it happens. Don't worry about that.
The main goal was to ensure you will receive help when needed. I'm sorry to see the situation is more or less the same as it was...
But the complaint should help, just be patient, please. The whole Team is doing their best, but new complaints keep coming. I fear it will take some time. 🙏
I am grateful you and your team are here to help, which is enough by any means. I will continue to hold patient in hopes of a response and payout from Slots Villa Casino.
I will also try to keep in contact with the casino and keep you updates as well
That is much appreciated. 💚
I'll be here if you need me.
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