Ich bin ein Slotella-Kunde, ich meine, es ist ein sehr professionelles Casino. Ich wurde sofort von einem sehr professionellen Manager (Diana) unterstützt, der Ihnen bei jeder Einzahlung folgt, um Boni und alles, was das Casino anbietet, zu aktivieren. Endlich habe ich ein sehr professionelles Casino gefunden Ich möchte es allen Einzahlungen empfehlen, aber vor allem sind Auszahlungen sofort möglich und Sie haben einen sofortigen täglichen Cashback. Dein.
Hilf Francesco
PlatinumRUSH-Benutzername
Kindly do not post identical posts next time.
Anyway, can you answer my question regarding the live chat, please?
A sked you here.
The casino has FATAL bug for anyone playing with bonus and like microgaming slots.
When you play ANY microgaming slot it gets reflected as immortal romance on player transaction history of the casino.
Immortal romance is a restricted slot to play with bonus.
Even if you dont play Immortal romance, if you play any microgaming game they will wrongfully cancel the bonus and winning when they check the transaction history for you playing a restricted game, even if you didnt.
You will have to give a fight to take the money back.
Even with the video proof I have about the bug on the backend I'm not sure about the results.
I just offered video proof about the bug and I asked them to check my real player history and see I never played the restricted game as their buggy player history claims.
They already wrongfully removed 8500 euro of my winnings from my account and I just send them an email with proof they are wrong with a hope of them recognising the mistake and give my money back :_(
I will update you here regarding about their feedback.
I hope to be the legit casino they claim they are otherwise I will file a complaign.
Hello there,
this is quite an interesting problem, if I got the point correctly, the situation is like that:
You took a bonus for which the immortal Romance is restricted, hence you picked up a different Microgaming slot to play. Suddenly your bonus was canceled for playing restricted games and in your gaming history, you saw this immortal Romance slot which you have never played with the bonus. This happens with all Microgaming games - am I correct, please?
Just to be sure, does it mean that not all Microgaming's slots are restricted for this specific bonus? There are exceptions?
I am very interested to know what kind of video did you record as proof, can you explain, please?
Sharing your progress with the casino would be truly nice - thank you. Just for you to know, in case you are not satisfied with the result, you can always contact the game provider and explain the issue. This is quite a sum we're talking about.
Waiting for the update 🤞🤞🤞
Hey Radka,
Thanks for reaching back.
This is exactly what it happened. Any slot you play gets recorded as Immortal Romance on the transaction history of the casino. Casino has only a few microgaming, slots on the list of restricted bonus slots but any microgaming gaming you play gets recorded as immortal romance. If you play any microgaming slot it looks like you are breaching the bonus terms.
As for the video I screen record, go on player history, then on different microgaming slots with lower minimum (like 0,09E) bet than Immortal romance which have 0,30E as minimum bet and check the player history while screen recording. I have uploaded the videos on my drive and I can share with you on the PM.
I'm really sad, first time I had a max win on madam destiny megaways.
Still I have no response from the casino. I think its a good idea to contact the provider as it looks really weird all games get reflected like that on their backend. Do you have any kind of contact with microgaming as casinoguru?
Do you have a contact with the casino's representative?
Also I have noticed during my bonus wagering that bonus restricted slots rules changed multiple times between two versions, one with fewer and one with more restricted games. I really paid a lot of attention to checked both lists and refreshed bonus policy every hour and keeping screenshots to be sure i was not playing any restricted slot on either version of the rules published at that time. Such a headache but I succeded as I never played Immortal romance or breached any other casino or bonus rule.
Casino just reached me back via email.
They say my game history and my case have been transferred to their departments and will be examined in detail. Their departments will contact me for an update. And they thank me for my patience.
Hello,
it all sounds like a huge bug in the casino's system, so it truly needs a proper check.
In such cases, casinos usually contact the game provider on their own as a part of the investigation, but this is general information, so you can try to contact the provider on your own to be sure all is secured.
I would start with the webpage here.
Be prepared to wait for some results from the casino, and please, update me.
Let's just hope that it will not take ages 🤞🤞
It looks like it will take ages.
5 days from last update from the casino.
I requested an updated yesterday with no reply.
I sent another inquiry today and hope for a reply and an update regarding my case.
Its so sad to have something like that affecting 8500euro of winnings and the casino not trying to following up with you to update you and promise everything will be fine as long I didn't do anything bad from my side!
Hi, if they contacted the game provider, please be prepared that it may take sometimes even 2 weeks or more before they get a reply from the provider. It also depends on the provider. Some providers react quickly, some are very slow, but unfortunately that's something that the casino can't influence.
I'm OK to wait as long as the casino provide me with an update.
At the moment I have to hear from the casino more than 12 days 🙁
Hello,
I'm eager how the complaint is going to develop, for now on, Jozef will handle your complaint. You are in good hands👍, so let's see what comes next.
Hello, 6 days ago, I made a withdrawal of money, and the process was not completed. I sent messages to the site, and no response was received. What happened? Did the site steal our money because they accept deposits and no one answers?
I made a withdrawal of 500 dollars on 12/17 4 days ago, and the transaction was not completed, and I send you messages on the account of communication with you, and there is no response, and you accept deposits as usual, and the site works, but I do not like to respond to questions. What is happening, have we been deceived
I also have a pending withdrawal of 650 usd for 4 days.
these are my deposited money the left after they removed all my winnings.
it looks like no one is there to take care of business left.
are just gathering some money to leave?
Players should be warned of this website
Hello,
I feel your pain, but kindly note that we are not the casino's support, we are an independent website trying to help players.
Also note, that we allow casinos 14 full days to complete the verification and fulfill the payment.
I'm sorry to say that, but you should wait a bit. Learn more about complaint processing here.
Casino just processed the withdrawal request I placed 3 days ago about my original deposit!
I still have no update about my winnings and the glitch affecting me!
but thats good news for you as they moving with pending for days withdrawal requests at least
The withdrawal request is still pending
Has the team answered your questions?
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