Guten Morgen, aber wie können Casino-Gurus einem unbekannten Casino eine so hohe Bewertung zuweisen? Auf anderen Plattformen wird der Pass nicht zugewiesen, auf CasinoGuru 8.2
Sie müssen sorgfältig überlegen, bevor Sie eine so hohe Bewertung vergeben
Nutzer tappen in die Fallen dieser Bewertungsplattformen
Sicherlich wird die Bewertung für diese Plattform in Kürze überarbeitet, doch inzwischen sind einige Nutzer in ihre Falle getappt
Good day to you!
I sense this situation reflects your recent experience with this casino, also described in your complaint.
Let's share its content to let others see what has happened: the link is right here 👈
I can assure you that we have very advanced processes we apply while reviewing casinos, and the results are always explained in the tab called "Safety index explained". Of course, I can focus on the general aspects of the matrices we use covered in the guide called "How we review online casinos", but I certainly don't want to patronize anyone.
I browsed your complaint briefly, and as I said, I'm convinced you simply need to speak up about your frustration. That's ok.
Frankly, and most importantly, the complaint was rejected, which means the casino won't be penalized, and I understand the reason was explained. Allow me to quote:
"Actually, Ramirexxx is right and winnings from his real money deposit seem to be credited to a bonus balance for whatever reason. First, he was credited two bonuses - €20 and €15 (excel rows 3269 and 3270) and these bonus funds were played. Then Ramirexxx deposited real money €35 (excel row 3394, ID 318570606) which was credited after previous bonus funds were exhausted and the bonus balance was €0 (row 3393). Any winnings from this deposit were recorded as bonus winnings.
And Scooby Bet Casino is also right and the manual deposit of €35 was indeed credited (row 3522) which was fully played and later two more - €30 and €50 (rows 3533 and 3534).
So in conclusion, both of you are right and it seems that you don't understand each other's points.
Since Ramirexxx's account has been closed with no remaining balance, unfortunately, I don't see anything that we could help with here or mediate. Therefore, I will now close this complaint without further intervention or investigation. "
I get it leaves a bitter taste, but to be fair and square, we can't deliberately change the casino's safety index solely based on your feelings. To do that, we would need explicit proof that would certainly change the result of the complaint. We close and classify the complaint, which will influence how the casino's Safety Index will be affected. That's how it works.
Thus, I'd like to thank you for your insight. With luck, others won't make any mistakes described in the complaint. This is what we seek. Through sharing and classifying complaints, the message is sent. 🙏
This is also the reason for showing the latest complaints directly under the casino's overview - to keep them visible to players:
Hi Radka
Personally, €80 doesn't change my life
and in any case he assures you that they stole €80 from my account
on other web platforms they complain about missed payments of over €20k to scoobybet
the problem is assigning such a high rating to a casino, without having a history, induces users to play with peace of mind.
On various forums, we read that it is an unreliable casino
This applies to all casinos where there is no history.
The high score is a reward, not something automatic or only for the terms and conditions.
However for scoobybet, you'll see in a few months....
when you decide to lower your rating,
scoobybet will have ruined dozens of players
then...you rejected my review,
real review, because they withdrew €80 from the account
and accepted 4/5 reviews, in 24 hours, which are clearly false
I understand your point, but I won't repeat myself.
In addition to your user review, you also have an explanation:
"Hello. Thank you for submitting your review. Unfortunately, we need to reject your review since our internal system detected too many similarities to other reviews submitted already to this casino. We do this in order to keep the user rating as genuine as possible. Thank you for your understanding."
I'd say it's pretty obvious.
Additionally, we are aware of biased user reviews; if you can provide concrete proof, please do so here: community@casino.guru
Frankly, your complaint was beyond resolving, and mistakes were made on both sides. It's fair not to punish the casino in this situation.
If you know about other players needing help with this casino, please send them our way.
The more official and undisputable information we get from players through complaints, the better.
This casino is under maintenance about 4-5 days now. I can not access to my account and i have a pending withdrawal. Do you believe is normal?
From what I read on the forum
complaints closed with penalties and warnings to scoobybet staff for lack of education
time will prove me right
Yes, seems to be a rug. More than a week nobody is able to log in and no response to emails or anything. Foolishly trusted casinoguru rating and ignored the signs. More than 2000eur gone down the drain.
Is there anybody from casinoguru who can talk with casino? How long takes this maintenance
"maintenance", no login and no answer to emails more than a week. Its your first time right?
First time scammed? Unfortunately not
Is there anybody from casinoguru who can talk with casino? How long takes this maintenance
Hello there. Thank you for your post. Our data team will surely look into it and will try to find out what is going on. It is absolutely normal that sometimes even online casinos need to do some kind of maintenance. Of course this should be not happening without an explanation from the casino. Have you received any email from the casino about wat is going on, or any information about the alleged maintenance? 🤔
May I also ask how long ago have you applied for your withdrawal?
Let us know please if there is any update and of course we will come back to you if/when there is any information from the casino.
When you go to livechat you can see this message. They said they will come back on Tuesday.... I am not sure wich Tuesday they mean... Their last answer was before 4 days and the situation continues for 8 days
Hello there. Our data team have already reached out to the casino to find out what is going on. Just for the info about the alleged maintenance, if you are interested.
Please have also in mind, that posts on the forum can not affect the changes of the safety index, which must be carefully calculated. Actually we have complaints for that. You can read about it more in this article 👈.
As for the complaints for the casino, maybe this quote from our guide 👈 will help you better understand how it actually goes: "Based on the casino's size and its player complaints (their number, disputed amounts and justification), we get the base of our Safety Index. These factors are considered relatively to one another, because it's expected that big casinos will have more complaints than smaller ones because of their larger player base. This means that a large casino can (but doesn't have to) have a better rating than a smaller one, even if players complain about it more." Feel free to ask any question regarding this matter. 👍
Personal i just want to know what is going on...if you have any information please tell me
Yes, seems to be a rug. More than a week nobody is able to log in and no response to emails or anything. Foolishly trusted casinoguru rating and ignored the signs. More than 2000eur gone down the drain.
Hello. I am very sorry you feel this way and that you find yourself in this situation. I will try to explain a bit about how we, in casino guru, review all the online casinos and also how does the safety index work , if I may. Please have also in mind that the safety index does not reflect the future, because we penalize casinos for what has actually been proven, not for presumptions.
May I ask if you have some kind of issue with the withdrawal? How long are you waiting? If you feel you need some help with that, you can of course reach out to our complaint team and they will do their best, as always to help you out.
We also have a beautiful guide about our reviews, if you like to have a look and know more, just follow this link 👈.
"Our Safety Index basically describes how casinos treat their players, and how likely players are to be able to withdraw their winnings without running into issues. Casinos with an honest approach to gambling generally have a high Safety Index based on our review methodology, while those with bad intentions have a low Safety Index."
"The other foundation of our Safety Index are player complaints. These tell us how each casino treats its players. If there are many justified complaints about a casino, it's a clear indication that there are some issues which cause players to be dissatisfied."
Please do not hesitate to contact us with any question or any information you'd like to mention, we'll be here waiting.
Hi Romi
in my opinion, all casinos, especially the newly created ones
they must start with a rating of 6 (if the contractual conditions etc. are optimal)
and acquire scores over time
Giving a high score is a risk for all the players who follow the forum, because without a history.
it's anomalous,
a casino under maintenance warns its customers
I think they ran away with the money
When you go to livechat you can see this message. They said they will come back on Tuesday.... I am not sure wich Tuesday they mean... Their last answer was before 4 days and the situation continues for 8 days
We found that too. As soon as we hear from the casino, we'll get back to you!
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