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Samiland Casino - generelle Diskussion (Seite 3)

vor 1 Jahr von Nmcilroy
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7989 Ansichten 75 Antworten |
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vor 1 Jahr

Yes complained started. Thanks !!


vor 12 Monaten

Great so I'll wait to see how it develops. When you hear something new, feel free to let me know.

Jaro
vor 12 Monaten

Hey,


i did get my money today fair play to them I still have money pending but that’s 2 withdrawals paid

Rpo89
vor 12 Monaten

They’ve just paid the pending withdrawal to me this morning I have money left in my account waiting but I have been paid £1000 so far

vor 12 Monaten

ive now had a reply to my email and the money they processed on Thursday came threw today!

vor 12 Monaten

Hello,

They replied and apparently it’s due to the rules of betting more than 30% of my deposit.

i also bet the same way when they left me process the first withdrawal.

This rules is unethical and unfair .

they should block the max bet with a software.

i bet whatever money i have .

it’s gambling.

Dalnav
vor 12 Monaten

Are you getting your money still?

Nmcilroy
vor 12 Monaten

Unfortunately not 🙁.

im glad you got your money.

don’t go back there , they will trick you someday.

Dalnav
vor 12 Monaten

What did you play? I played roulette put all I deposited on 1 spin

Nmcilroy
vor 12 Monaten

I only play roulette . Apparently we should not wager so much .


Dalnav
vor 12 Monaten

How much did you deposit if you don’t mind me asking?

Nmcilroy
vor 12 Monaten

Around 40 pounds . But deposited more before without winning anything

Dalnav
vor 12 Monaten

I deposited once £200 my 1st spin put it all on win £185 then put all on again and won £900

Nmcilroy
vor 12 Monaten

I sometimes spend 200/300 but not one one deposit . Maybe I should to avoid those rules used against me

vor 12 Monaten

Hey,


i did get my money today fair play to them I still have money pending but that’s 2 withdrawals paid

vor 12 Monaten

So it's great that you got your money. 😊🎉

I'm glad you didn't have any additional problems and your next withdrawal has been resolved. 

Anyway, I would like to ask you if you will stay with the casino despite the longer withdrawal time ?  

vor 12 Monaten

Hello,

They replied and apparently it’s due to the rules of betting more than 30% of my deposit.

i also bet the same way when they left me process the first withdrawal.

This rules is unethical and unfair .

they should block the max bet with a software.

i bet whatever money i have .

it’s gambling.

vor 12 Monaten

Oh well, I'm very sorry that this situation has arisen. Here's how we feel about the max bet issue: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

On the other hand, we think that this rule should be enforced at software level, i.e., that the casino's software or website shouldn't let players place higher bets than the limit. This is one of our requirements for 'fair and safe casinos'.

If software enforcement is not possible, each case should be judged separately. Additionally, the max bet sizes should be clearly displayed, ideally in the casino lobby or directly in the games (if possible).

So from what you can see, we are also of the opinion that it would be nice if the casinos had it covered, which unfortunately is not the situation in most cases. If you ever want to know more about how we perceive different situations, take a look at our fair gambling codex.

Anyway, I saw that you have opened a complaint and I'm curious how it will turn out in the end. We are currently waiting for the casino to respond, so we'll see what the answer will be. Fingers crossed 🤞🤞

Jaro
vor 11 Monaten

I don’t know as my last withdrawal is still pending and waiting over a l week for a £500 withdrawal is starting tomorrow be a joke hopefully I’m proved wrong

Rpo89
vor 11 Monaten

How did the withdrawal and verification go?

Nmcilroy
vor 11 Monaten

Hey there! Something new regarding the withdrawal? 🤞🤞

Radka
vor 11 Monaten

Got an email saying will be processed today which I take with pinch of salt as it’s still pending since 21/09

Nmcilroy
vor 11 Monaten

So at least things have moved on, so I'll be optimistic for you too. I hope you will get your winnings and be satisfied.

Anyway, I see the timer on your complaint is almost up. Would it be possible for you to answer the questions Nick asked you ? I think that would be a good thing to do. 

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