As of June 23, the site has failed to pay out my rightful earnings totaling 850,000 TL.
Hi, the first thing I would ask is whether the casino explained why this happened and why you still don't have your money. Is it pending in your withdrawals or did they take it? Did you play at the casino with a bonus?
The operators are leaving my questions unanswered and not giving a clear explanation. I am still able to use the site, and I haven’t used any bonuses. They are simply not processing my withdrawal. I researched the licenses listed on the site and found them to be fake. I don’t understand how a site with a fake license can use globally recognized platforms. Maybe they actually have a license but are hiding it to avoid complaints.
If this site has a license, they are hiding it and I cannot access it. If you can access it, I would be able to file a complaint.
I am still able to use the site, and I haven’t used any bonuses. They are simply not processing my withdrawal. I researched the licenses listed on the site and found them to be fake. I don’t understand how a site with a fake license can use globally recognized platforms. Maybe they actually have a license but are hiding it to avoid complaints
From what I've seen, the complaint has already been filed with us, but it's still under review.
I'd rather have answers to my questions before we move forward.
"İI haven’t used any bonuses. I’ve been requesting a withdrawal for 40 days, but every day it gets cancelled by the end of the day. They keep asking me to submit a new request. So far, they haven’t restricted my access—I can still play the games. However, my withdrawal request is never processed in any way.
No explanation is given, and I don’t receive any answers to my questions. I have been blocked from live support.
Day 41 has also been canceled today.
Thank you very much for answering my questions. It's been quite a long time since you've been waiting, and if the casino has no reasonable reason to keep rejecting your withdrawals, I'm curious to see if we'll find out anything when you try to file a complaint with us.
As for the license you mention, you'll see in our review that the GCB they mention is fake, but they have a Canadian one.
I would probably wait for our team if you were restricted from live chat and can't find out anything.
Above all, don't gamble with your money so you don't lose it, and I believe we'll be able to help you somehow.
You're welcome. I'm waiting to hear back from you.
The email I received about the Canada-based license
Okay, I've forwarded it to our team for review, so we'll see what they find out.
I hope we'll be able to help you.
I have submitted all my correspondence with the website, along with details of the entire process I went through, to the email address natalia.b@casino.guru. Thank you for your support and assistance.
Yes, that's good work. Be sure to send her everything important, since she is handling your complaint.
She will continue to look into and investigate everything necessary and will always let you know if she needs anything else.
Let's pray it turns out well.🙂
Is there any update? I haven't heard back from you today.
Since your complaint is not the only one, there is a timer that always has a side to respond. Natalia will give you an update or ask you something else when necessary, but she should always be able to do so by this time.
However, it will certainly not be every day, so you have to be patient.
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