Important to add that the games have extra fees from 1% to 4% depending on the game provider.
Does that mean that you always get some of those percentages deducted from your winnings or how does it work? 🤔
Do they have something like that in the Terms or somewhere where player see that?
Does that mean that you always get some of those percentages deducted from your winnings or how does it work? 🤔
Do they have something like that in the Terms or somewhere where player see that?
Based on their terms, for each spin lets say 0.50cents there is an extra fee that can be from 1 to 5%. (MAgicRed casino do the same)
I see, so that's pretty unprecedented I'd say. I probably wouldn't play in a casino like this if it was going to be like this. What about you, are you okay with it or did you decide differently when you found out? What game provider has this fee the highest?
I see, so that's pretty unprecedented I'd say. I probably wouldn't play in a casino like this if it was going to be like this. What about you, are you okay with it or did you decide differently when you found out? What game provider has this fee the highest?
Well i guess i was too exited with the games, but after i decided to close my account permanently to avoid that casino permanently.
I'm not surprised, if I had a fee at every spin I probably wouldn't be satisfied either. But at least it's great information for players. 🙂
Hi petitgamer and Jaro,
Our team is constantly working on implementing the improvements to the player experience so we looked into your comment and had hard time finding the T&C clause you'd mentioned.
petitgamer could you specify where you came across it so it can be explored in more detail and further improvements made?
Kind regards,
OnlyWin team.
Hi, is anyone having issues with withdrawals? I am stuck in a situation that looks a bit concerning. I made a withdrawal of 1900eur and later a withdrawal of 900eur. I was told my account was under review which I understand this happens sometimes by casinos, but what was strange was it was under review for more than a week. After that they sent me an email that everything was approved and processed my 900eur withdrawal and rejected the bigger one 1900eur. I was told it was because of technical difficulties. But how come one withdrawal does not have any technical difficulties and the other one does? After that I am being lied to that at first the withdrawal would be processed within 24hours, later after that I was told that in the next 48 hours but the result is the same - the withdrawal is still not received. I see the casino has a very good rating however, their recent behaviour shows that either they are having some money problems or something else is there. But I do not believe that is a "technical difficulty" because they would not process one withdrawal and reject the other one, that just does not make any sense. So I wonder maybe somebody else is having similar issues. Or maybe somebody else has recently received a withdrawal which would also show that there are no technical difficulties with the payments.
Hi petitgamer and Jaro,
Our team is constantly working on implementing the improvements to the player experience so we looked into your comment and had hard time finding the T&C clause you'd mentioned.
petitgamer could you specify where you came across it so it can be explored in more detail and further improvements made?
Kind regards,
OnlyWin team.
I noticed that the extra percentage fees on spins for certain providers, as outlined in your Terms and Conditions, appear to have been removed. Unfortunately, since my account has been permanently closed, I cannot confirm if these changes have been implemented platform-wide.
On a positive note, this adjustment reflects your commitment to improving the player experience and ensuring fairness, which is commendable.
I wish you continued success with your efforts. Perhaps next year, I may reach out to your team to re-evaluate the casino and its offerings.
Regards.
Hi, is anyone having issues with withdrawals? I am stuck in a situation that looks a bit concerning. I made a withdrawal of 1900eur and later a withdrawal of 900eur. I was told my account was under review which I understand this happens sometimes by casinos, but what was strange was it was under review for more than a week. After that they sent me an email that everything was approved and processed my 900eur withdrawal and rejected the bigger one 1900eur. I was told it was because of technical difficulties. But how come one withdrawal does not have any technical difficulties and the other one does? After that I am being lied to that at first the withdrawal would be processed within 24hours, later after that I was told that in the next 48 hours but the result is the same - the withdrawal is still not received. I see the casino has a very good rating however, their recent behaviour shows that either they are having some money problems or something else is there. But I do not believe that is a "technical difficulty" because they would not process one withdrawal and reject the other one, that just does not make any sense. So I wonder maybe somebody else is having similar issues. Or maybe somebody else has recently received a withdrawal which would also show that there are no technical difficulties with the payments.
This is really weird, as you describe it, but I hope that everything will be solved soon and you will be able to get to your money.
Hopefully it really is some technical problem and they will solve it.
Please surely keep us informed on how it'll go and if you need our help, we'll be ready to step in.
I have an awful experience with onlywin casino. First I was very lucky and after the deposit of 30eur and bonus of 45eur I wagered the required amount and finished with 1070eur. However, all the problems started after that. I did the online automatic verification but for some reason the documents were rejected at first. But on the second attempt everything was ok and the account was verified. But when I requested a withdrawal it was still rejected and I received an email with documents requirement that I have never received from any other casino.
Here are their requirement:
1) a photo passport from a different angle in perfect quality;
2) a selfie with a passport in hand;
3) a proof of address, such as a bank statement or utility bills;
4) A photo of yourself holding your passport and a piece of paper with today's date and the name of the casino written on it. In the background, your device screen must display your casino account with your name and balance clearly visible. All elements in the photo must be legible and unedited.
5) Screenshot of the Wallet:
You must provide a screenshot or photo of the sender’s wallet from which the deposit was made. The screenshot must clearly show the following:
- Balance of the wallet;
- Transaction history, including the specific deposit transaction(a978f129-eae8-4b7b-b3a8-a62368495d8c);
- Wallet address of the sender.
I do not understand why do they need number 2) and then number 4). Either way everything in number 4 is included and why ask for another separate selfie with passport in hands when I will send the same thing in number 4. I also do not understand why they have online verification where you upload the documents and your face is checked. Even if you complete that you still are asked for bunch of documents.
But the biggest problem is even not here. Even though I am sure these requirements are too much and I do not know what they are doing with all of these documents and I feel very uncomfortable they have all of these documents of mine either way I know that is the only way I can get my winnings. So I sent them everything they needed. Not only I sent them this I made selfies with everything they asked from different angles so everything is more than enough.
I received an email that my account would be verified in max 24 hours. Unfortunately, after I required about the verification 24 hours later they told me there will be additional verification which they cannot say how long will take. And now it has been a week since I sent all the documents. My account is active, I can play, but I cannot make a withdrawal. But I do not want to play with them at all because I am sure that is what they want, they want me to lose my funds while I am waiting. This will not happen and I will keep waiting.
I just want to share my experience with other players or future players that it is not worth playing there if you are not comfortable of giving so much of your documents to a casino you are not sure what it is going to do with it. I believe the rating this casino has does not reveal the full picture. A casino with such a rating shouldn't behave this way in my opinion
It is always important to fully cooperate with the casino and provide all the documents requested in order to get the verification done. It actually is nothing unusual for the casino to ask for these kinds of documents.
Please let us know for sure if you need any help from our team, but I hope that you will receive your withdrawal soon.
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