I have made a withdraw of €5000,00 on 19-02-2023. I get the same text from them everytime I come in the chat… status is still "awaiting" please i have deposited €2000,00 and Won €10.000,00 i need this money to stay out of trouble… is there any chance im going to get it?
Hi, I'm sorry to hear about your issues, but you should never rely on money from a casino to stay out of troubles. Anyway, since you've been waiting for so long, you may consider submitting a complaint on our website.
I just spoke with the curacao license company they said this…
Dear Sir,
We do not license or have anything to do with this website or company. They seem to be a rogue site without a license.
Regards,
Complaints Department
Gaming Curacao
I've just submitted a complaint regarding this lot. They don't identify to banks/building societies as a casino when requesting or paying out funds. They are operating illegally and believed involved in money laundering. I have no hope of getting my money back. I had asked my bank, Santander, to block any gambling transactions but due to them not declaring to be or identifying as being a casino the bank tell me there's nothing they can do as they had no way of knowing they were not a casino. STAY AWAY, PLEASE
Hello there.
I checked the complaint to see what happened, and I feel that the Gamstop rules, or preferably the block, are only applicable to UK-licensed casinos. Well, this site is far away from being licensed in the UK.
So, as stated in the complaint:
"Since you have chosen a casino with a Curaçao license, it will be very difficult to resolve this case to your satisfaction."
I just hope all players would understand the point.
The way I see it now, you're more concerned about under which code the transactions to the casino are identified, right? Meaning, the deposits should be blocked if the casino was identified correctly as the casino, am I close?
I have heard of a similar issue in the past, but sadly it is not within our reach to solve it. It's such a shame you pick an unlicensed casino with such a terrible rating. 😒
Thanks for your input. Maybe if I didn't have mental health issues I would have done a bit more research 🙄. I feel bad enough but that's the way it is.
This group (Magic Win) are completely ignoring my requests to close my account. I've sent the emails they requested but it's still open and when I speak to staff on live chat they just tell me they don't deal with closures. It's Ivy in the VIP department who does. She never answers.
This group (Magic Win) are completely ignoring my requests to close my account. I've sent the emails they requested but it's still open and when I speak to staff on live chat they just tell me they don't deal with closures. It's Ivy in the VIP department who does. She never answers.
They don't deal with closures? Well, that's an unbelievable response.
Did you check what the Terms and Conditions say about closing an account? Sometimes, you have to reach the proper department by using the correct email, or so.
I'm sorry, dishonest casinos just do not play by the books. Vulnerable players are not safe in such places 🙁.
Everyone needs to start applying for a chargeback for their deposits to this company. They are illegally miscoding and when you check your bank statement it looks like you've been shopping online. So it's easy to apply for a chargeback. I emailed the merchants involved and got a response from them saying that I bought no purchases of them . As someone said they are unregistered. They have the rudest staff and tlyou won't ever get your winnings. So chargeback and what's more. Visa and Mastercard will fine these scammers 25 000 per transaction you disputed. So if your banking statement where you deposited to them does not reflect a gambling transaction you can do a chargeback by saying you don't recognise the transactions and you did not buy or recieve anything online. Takes about 2 months but you will win your case .
Only way to play these people at their own game and eventually they'll be shut down. The reason they miscode is to go undetected as most banks would suspect them as being bogus and they wouldn't get your deposits. So think about that people.
Hello.
I'm so sorry you've made such a poor choice. 🙁 There is nothing left to say, aside from a small detail. The casino review now contains a fresh warning "Fake license":
This casino has a fake license. This means that the casino pretends to have a license, but the license is not genuine. This is often a clear sign that the casino is up to no good.
See the list for yourself:
The link should do the trick:
https://casino.guru/magic-win-casino-review
Well, no one should ever play in such casinos!
So what do you suggest I do apply for a chargeback
Hallo, ich bin hier ein Neuling. Ich spiele gerne online, habe dieses Spiel aber noch nicht ausprobiert. Hast du Tipps oder coole Ratschläge von Spielern? Sie können mir jederzeit eine Nachricht senden. Danke.
Making win stay away they are a bogus site
Apply for a chargeback you still might be in time to submit it
Well, considering all the circumstances, I would say it's probably the last chance to get your money out. 🙁
There are, however some risks - once you register in another casino you may get flagged, casinos unofficially shares who did the chargeback in the past, so some casino may not be willing to accept you in the future.
On the contrary, this site is so teribly unreliable, not surethey are capable of any cooperation outside their company... I justed wanted you to know the "side effect" of chargeback.
Hallo, ich bin hier ein Neuling. Ich spiele gerne online, habe dieses Spiel aber noch nicht ausprobiert. Hast du Tipps oder coole Ratschläge von Spielern? Sie können mir jederzeit eine Nachricht senden. Danke.
Remember this thread? Tips are there - I replied to you 5 days ago. 😉
Hi Radka,
Honestly I just want my money back. And you know more importantly. I want visa to hit them hard with penalties and I know the rules. If they do not respond to visa , they automatically approve it. They have illegally miscoded so why would they respond that would mean that they would have to explain their reasons for defrauding customers and breaching visas rules.
It's not really so much about the money. I can live without it. It's the point about them making fools out of people and thinking they can get away with it. I've played in a lot of casinos and none so far are as corrupt and they don't even respond to you even if it is to spout a load of crap. But they will hopefully be taken down a peg or two.
Quite frankly gambling has wrecked my life and I am in therapy now and I think and I'm hoping this journey ends here with betting. I've been to hell and back in my personal life with all this . I realise its a disease and it needs treatment. But the likes of these companies don't care if you live or die as long as they're laughing all the way to the bank. I'm a nurse and in my line of work the dedication I have to put in and don't get me wrong. I truly believe it's a private be able to help people in their darkest hour. My only regret is that this disgusting world of betting took years from my life and has probably done unrepairable damage.
My advice would be like i said if they close your account or refuse to give your winnings. It's no different to someone who had ordered and paid for an item online thinking it was legit. I was never going to get any winnings so why wouldn't I try and I have told no lies to my bank. I've told them like I'm telling you . So fingers 🤞.
Thank you for replying
Hello!
That's ok. I only intended to share what I know about the topic to keep all players well-informed.
I'm sorry to hear about your struggles with gambling. If you ever feel you could use some space to share, I suggest this section: https://casino.guru/forum/responsible-gambling
I know sharing helps, and there are many people with similar issues, so it might help to reach out to them and ease the burden, perhaps?
This page - created especially for vulnerable players - may also provide useful tips about how to keep fighting:
https://casino.guru/problem-gambling
Stay strong, and do what you feel it's best! Fingers crossed!🙏🤞🤞🤞
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
