hi,
any player here? lol , i fully verified my account but when i try to cash out i see this message, live chat told me finanxial department will investigate it and inform me.
Hello!
Hope this message finds you well.
Thank you for your patience and understanding.
Our Finance Department has provided an update regarding the withdrawal issue.
The team informed us that in this case, you need to make a single deposit via credit card to use the withdrawal method in the future.
Please make sure to contact us once you make the deposit and don't request a withdrawal right away, so we can remove the 10% turnover fee.
We will be waiting for your response.
they answered pretty fast a few minutes only after, and they told me i can cashout and they would cover the non wager fee, i requested 3 cash out max limit of the day 500 € and i wait to see when they cash out will be completed
ok i got paid really fast i received 3/3 cash outs total of 500 euros
Hey. That's pretty good, right?
Was any other verification needed from your side?
only the standard kyc, id and proof of address, it was fast and easy no obstacles.
Today there is a cancel button lol, yesterday i could not cancel any of my 3 cashouts,
i hope my second withdrawal in 2 days in a row will be completed smoothly as the 1st day.
We'll wait for your update regarding this withdrawal as well.
Did you use the same payment method?
Ok again fast around 12-13 hours and got the money on my revolut account
They only bad thing is that you have to wager your deposit (with out bonus) 5x on blackjack or 3x on slots or If you ask earlier cash out they keep a fee 10% of the cash out
Is it written in their terms, though?
If yes, everyone should know about it and only then decide whether to play there or not, right?
yes of course, but its just a disadvantage of the casino, just in the discussion part of the forum, maybe a player never read the rules and see it here,
generally as i already said is a pretty nice site with many games, good Support and fast payouts.
Well, the terms are there to be read, and everyone should read them before playing. Only this way can you avoid any future issues, you know.
It is not an excuse to say you didn't read the terms. 🤷♀️ I'm talking in general, of course.
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