I have recently had my account banned by themselves with a weak excuse that I apparently have another account opened with them. It's funny that when I was losing and constantly depositing funds the account was fine. I start to win quite a bit and all of a sudden my account is banned. They don't communicate properly via email other than saying I am banned for life.
Avoid like the plague
Hello,
to me, it does not sound like a well-handled situation.
We mark this casino as fresh so it is extremely useful learning more about it.
Would you mind submitting a complaint?
We may be able to help and if not warn the players at least.
Good morning
I have already submitted a complaint to your team. I hope they look at it very soon 🙂
I can imagine you'd like to see immediate action, but I ask you to get into your consideration the fact, that you are not alone with your complaint. 🙂
Our team will get to you as soon as they can.
I recently registered on this casino, when I started to win money the casino banned me for no valid reason. apparently for fraud. I'm disgusted customer service no longer responds
Hello there,
what kind of fraud were you accused of, I wonder? I could not find it in your complaint thread. I find it very curious that you were able to win €14k out of a €50 deposit. In any case, you should get some explanation to get a chance to defend yourself.
Hello there,
what kind of fraud were you accused of, I wonder? I could not find it in your complaint thread. I find it very curious that you were able to win €14k out of a €50 deposit. In any case, you should get some explanation to get a chance to defend yourself.
hello, the only explanation I got is that I didn't respect the terms and conditions. and yes indeed, by depositing 50 euros, I had the chance to go up to 14,000 euros. luck that did not last since my account was blocked
Won just over £140 after losing about 50 pounds.
went to verify my account sent my bank card, selfie with name of betting site, utility bills and photo of passport but they are saying they need a selfie with my passport which I am unable to do as I’ve sent this off to be renewed.
received email saying my accounts been closed as I didn’t send them required documents and no mention of my funds.
Hello there.
I guess, you have already tried to contact the casino and explain the situation, haven't you?
I would suggest providing a selfie showing you holding the ID or a verification call.
The casino should try its best to solve the situation, and especially the verification called - if done well, can resolve the situation.
Could you ask the support? I'd love to see the answer.🤔
My passport is currently at the passport office, this is the only photo ID I have. I had a photo of the passport and sent a seperate selfie but they rejected this and closed my account.
they now won’t respond to my emails and said they will only return my deposit.
please avoid this site
Pardon me, but where is your ID? Do you have it? I understand the passport is in the office, but what about another personal document, do you have the ID?
Anyway, I believe it's time to submit the complaint.
Use this link, create the complaint, and add all relevant info, screenshots, emails from the casino.
Our Complaint Team will try to help you.
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
