I experience this shit happening
That they don't want to payout my winning and say that I have the same Ip address with someone .
Thank you for waiting. After several verifications with our risk management team. Apparently it shows that your account has the same IP address with your friend. This has violating our Terms of Use hence your account will be suspended permanently.
We take violations of our policies very seriously and do not offer an appeal process at this time.
Thank you for your understanding and cooperation!
Hello,
we believe that nowadays the same IP standalone is not enough to void someone's winnings, so it's good that you've submitted the complaint.
To void the winnings, the casino should prove that you created several accounts in order to gain an unfair advantage over the casino, or that you played in an organized group. For that just the same IP is not enough, I'd say. You see this very common rule that the player is forbidden to create several accounts was made to protect the casino from bonus hunters, sadly, it's commonly used against regular/casual players. We do not think this is fair.
I hope we will be able to clarify the situation. 🤞
Hi,
Thanks for the reply.
So the casino now suspend my account and stop replying me.
I have no idea how to get back the money and it's is really unfair and the reason they give is really stupid.
Hope you guys can help me with this , I ask for my deposit only they also don't wanna reply me , such a loser casino so dirty.
We'll do our best of course, but for that, we need the casino to cooperate. So, be prepared that it will take some time.
I'll check on you on Monday to see how it looks. It's probably hard but would be good to think less about the complaint at the moment, you'll get notified about every new reply automatically.
Try to enjoy the upcoming weekend.
Hi,
How's the check on your side ?
The casino is ignoring my text.
I am helpless now.
Loser casino fq8sg.com
Hello,
at least three days to go, I'm afraid:
Please, be patient. 🙏
Hi.
Still waiting so long already .
No help at all
I can see that Nick already replied to you and the case was forwarded to Stefan. Nick was only there to get the initial info about your case and decided whether your case makes some sort of sense. Since he decided that it makes sense, he forwarded your case to another specialist who's going to deal with it in more detail.
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