Hmm, based on what I've checked and observed from complaint cases, when a player makes a deposit, their balance includes both the actual balance and the bonus, which is then converted into a bonus balance, right? For example, if you deposit $1000 USD and receive another $1000 USD as a bonus, this amount becomes $2000 in bonus funds and is subject to the casino's terms, which state the maximum withdrawal is 5 times the bonus. So, does that mean it's 5 times $2000 USD or 5 times $1000 USD? I'm quite confused.
Well, the best way to find out is to ask the casino support directly because it is never the same at each casino, actually.
Have you used this option and tried to find out more from them, perhaps?
Thank you, I have asked and received an answer already. However, their response contradicts what they wrote in their own terms and conditions (the wagering requirements apply to the total of the deposit and the bonus, but the maximum withdrawal condition does not). I have also left a review to warn future players. Thank you for your efforts.😊
Most of their games don't load on ANY VPN
Hey, did you check if it's even possible to use a VPN at this casino, or did you ask them if you can use one?
What games do you want to play that aren't available?
They're a rip-off; they just want to keep your money. I made a deposit and went to place a sports bet, but it wouldn't let me. The bet slip said I had to bet on four options, not a normal single-selection bet. So I decided to play my balance at the casino. I won a little, then lost it. I decided to withdraw my remaining balance, considering I bet the entire deposit amount. I tried to withdraw, but they rejected it with excuses that they want me to bet on things that aren't even possible because the platform doesn't allow it due to its restrictions. They claim it's a system issue, and they don't solve anything else; you simply lose everything
May I ask if the reason is that you haven't wagered your deposited money, perhaps? That's why they don't allow you to withdraw it?
Or am I mistaken here?
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