Hello,
I deposited 150€ on Biton.Bet through Skrill, and now the only available withdrawal methods are PerfectMoney and 37 Cryptocurrencies.
I won 1200€ after rolling out the bonus and, once I try to withdraw this amount, they refer to it as if I need to withdraw using same method as the one used for deposit (Skrill), even if it's not available.
After few discussions on Live Chat, one assistance told me to deposit a minimum amount of cash using PerfectMoney and roll that amount 1 time. I deposited 5€ and bet 5€.
Now, when trying to withdraw the 1200€, they referred to as if I can only withdraw using PerfectMoney the same amount which I deposited with this method (5€).
To conclude, they basically offer 50 deposit methods, but only have 38 withdraw methods (37 are cryptos), and they do not allow you to withdraw money if you deposited through one method which is not available on withdraw.
How can I resolve this? I tried reaching out the chat multiple times, I tried discussing via email, their feedback is "wait until your withdraw method is available".
Kind regards,
Copysome
Well, usually the same payment method is used for deposits and withdrawals in online casinos, but in your case, if it is not available, they really should offer some other alternative.
May I ask if there is anything written in the terms regarding the maximum withdrawal when using PerfectMoney? I do not get why you shouldn't be able to withdraw more money, you know.🤷♀️
Our team is already working on your complaint, and some additional information is needed, so please update it whenever possible. Hopefully we'll be able to see some movement soon.
Hello Romi,
In terms and conditions, they state that the deposit and withdrawal method used should be the same, in proportion. The problem here is they offer 50 deposit methods and 38 withdrawal methods (out of which 37 cryptos), then if you deposit using bank transfer, credit card, skrill, Multibanco etc, you can't withdrawal any money, as these are not available.
Regards
I do understand it, thank you.
It is always wise to read the terms before depositing at any online casino, so you can prevent any issues like this, though.
I hope that there will be a solution found soon and you'll be able to get to your money.
Please keep us informed about any developments.
The wagering requirement must be completed in full before funds can be withdrawn from the account. Once wagered, the remaining bonus funds are transferred to the customer's Main Account, at the moment of bonus settlement, but not exceeding the initial bonus amount. If, after the bonus has been redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to be lost.
Is this poorly written or does it mean that If you do a 100% up to C$500 bonus, you can only get $500 bonus max as thats the initial bonus? This wouild render the bonus to have a x1 bonus win cap while guru states its unlimited
The alternative would be that it is poorly written and the intended meaning is that at the point of bonus conversion, the amount converted cannot exceed the amount of bonus at the time (current rather than initial which is the beginning balance).
There are 10+ casino sites that use the exact same turnkey UX solution and as a result all have the same terms including this one so I've had to avoid them as they seem to be 1x caps but on guru it says otherwise so i wanted to double check.
Thank you for bringing that up. I will contact our data team so they can check out the information on the bonus and set it up accordingly.
I will inform you whenever possible.
thank you a bunch of these sites have very good reviews and i cant imagine thats happening if bonuses are being limited to 1x redemption so the information you guys have is probably right its just a very poorly written term, i should probably try live chat as well but sometimes thats useless as they are just reading from a site encyclopedia and dont actually know anything
Yeah, sometimes casinos change terms of the bonus and it is really difficult to keep up. That is why we really appreciate every player like you coming forward with information like this.👌
I already passed it on to our data team to check that out.😉
afaik the terms have always been like this its just the interpretation im struggling with since it SEEMS like it isn't 1x cap but the term definitely read that way.
Hi.
I just read your previous post, including the term, and I could not stop laughing...
It reminded me of several occasions we encountered such poorly written bonus terms that even a casino representative could not explain how they intended to use them. I remember days this was quite typical for specific players' complaints.
Back to this rule:
"The wagering requirement must be completed in full before funds can be withdrawn from the account. Once wagered, the remaining bonus funds are transferred to the customer's Main Account, at the moment of bonus settlement, but not exceeding the initial bonus amount. If, after the bonus has been redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to be lost."
I'd say this is poorly written + poorly translated (probably auto-translated)
If I had to guess the meaning, I'd say it means a bonus amount lower than a minimum bet would be confiscated to prevent the bonus from remaining technically active after the withdrawal has been made. I would expect it has nothing to do with caps, despite the previous sentence...
But, honestly, I will gladly wait for the Data Team to give us their opinion too. 😀
Glad to provide some entertainment!
Aye the latter section is crystal clear but the former is a mess. I also thought it was potentially translated given the lack of sense it made.
Upon checking complaints for a few of the casinos I have noticed this term actually being enforced, might not be at all casinos that i have seen with this term but definitely megapari and 22bet atleast.
https://casino.guru/megapari-casino-player-s-winnings-have-been-confiscated
https://casino.guru/22bet-casino-player-s-withdrawal-is-capped-with-no
interestingly the bonus page still shows unlimited whilst in the megapari case the case is ruled in the favour of the casino due to the 1x term being present and correctly applied
I really like your passion here, if I can call it that.👌🙂
Our data team has checked the terms of the bonus and changed it according to this information. Now it should be correctly stated on our website. Check it out, please.
Thank you very much for your contribution, and I will look forward to the next time.😉
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