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Bigwins.bet Casino discussion (Seite 2)

vor 1 Jahr von Radka
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4128 Ansichten 33 Antworten |
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1 2
vor 1 Jahr


We apologize for the inconvenience. As we can see in our system the status of your request is on awaiting. Delays may occur due to large volume of requests my colleagues need to check and the payout amount, the banking process as well.


If everything was according to our Terms and Conditions you have no reason to worry. Checking procedure may last longer than usual due to many different factors since we want to make sure that everything was fair and that there were no breach of Terms and Conditions.


The fact is that examining these requests is a very sensitive and complicated process. It takes time to be thoroughly inspected

vor 1 Jahr

Jeden Tag erzählen sie mir etwas anderes

Automatische Übersetzung
Sevara
vor 1 Jahr

This is quite disappointing, isn't it?

There is a possibility some of those statements are close to reality, but how could anyone be sure if the casino seems to be so inconsistent all the time?

I would love to tell you this is ok and it will be over soon.

The fact is the casino may be conducting some sensitive inspection, in such a case, we have to wait untill it's done.

I know you don't like it, but let's stay positive!

vor 1 Jahr

Sie haben die gleichen Casinos mit einem anderen Namen und ich habe fast anderthalb Monate darauf gewartet, mein Geld zu bekommen.

Automatische Übersetzung
Sevara
vor 1 Jahr

That is truly unfortunate! Yet the complaint has not reached its end, we must wait.

Radka
vor 1 Jahr

Ich schreibe ihnen jeden Tag eine Nachricht und bekomme keine Antworten.

Automatische Übersetzung
Radka
vor 1 Jahr

Ich hoffe, ich bekomme mein Geld zurück...

Automatische Übersetzung
Sevara
vor 1 Jahr

This is unsettling. Luckily according to the complaint timer, there should be an update soon!

It must feel awful, and I hope the end is near.


Sevara
vor 1 Jahr

If you deposited with visa or MasterCard you can tell them you have been a victim of fraud and you might get a charge back which means you would at least get your deposits back

Sevara
vor 1 Jahr

I know it's been about 14 days since you requested the withdrawal. Unfortunately you played in a casino that doesn't have a good safety index according to us. Anyway, I read the newest email that you posted into your complaint. As far as they communicate with you, I'd still give them a chance. The question is how long time you're willing to wait...They might use the delaying tactic, hoping that you'll lose your winnings since you won quite a lot compared to the size of your deposit. But I'm just guessing.

Anonymized417
vor 1 Jahr

We're talking here about a deposit of 20 eur that can get her a spot on a blacklist of many casino providers in case she'll request the chargeback. I'd use this only as the last resort.

Daniel
vor 1 Jahr

If that's All your right. She might still get her money just be more patient and keep on to them.

Daniel
vor 1 Jahr

, Es sind keine 14 Tage, sondern seit dem 26. Juni, viel mehr

Automatische Übersetzung
Sevara
vor 1 Jahr

Don't worry, the complaint handler knows that. It has been over a month or so, am I correct?

Well, I would wait those few days longer. But, it does not seem much promising to me.

We shall see soon, I reckon.

1 2

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