vor 3 Wochen
Ich warte nun schon fast eine Woche auf die 900 PLN und werde wahrscheinlich eine Beschwerde einreichen. Warum muss ich 14 Tage warten, wenn es doch mein Geld ist?
Automatische Übersetzung
BetAlice Casino - generelle Diskussion (Seite 3)
vor 3 Wochen
I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money.
However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.
vor 3 Wochen
BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
vor 3 Wochen
Ich warte nun schon eine Woche. Wenn ich heute nicht bezahlt werde, werde ich eine Beschwerde einreichen.
Automatische Übersetzung
vor 3 Wochen
BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
vor 3 Wochen
I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?
vor 3 Wochen
Heute habe ich eine Beschwerde gegen dieses Casino eingereicht.
Automatische Übersetzung
vor 3 Wochen
Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
vor 3 Wochen
Ich bitte Sie, meine Beschwerde zu schließen. Das Geld ist heute angekommen. Vielen Dank.
Automatische Übersetzung
AntwortenBewerten1
vor 3 Wochen
Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
vor 3 Wochen
That's a shame. But I see that another player got their money, so I believe that you will also be lucky and get yours.
If that doesn't happen, then the complaint will continue and we will contact the casino.
If there are any updates, let me know.🙂
vor 1 Woche
I submitted a complaint to you about 1 1/2 weeks ago. When the deadline for publishing the complaint expired, I was asked to confirm once again whether the problem had been resolved or not.
No, my issue has not been resolved, otherwise I would have marked the complaint as resolved.
Now i am waiting three more days for Casino Guru to respond to my reply so that the complaint can finally be processed. Honestly... this is wasted time and only causes more frustration. Utterly inappropriate.
https://casinoguru-en.com/complaints/betalice-casino-player-s-winnings-haven-t-been-received-5
Regards
R0UNDER
Verfasst
vor 1 Woche
I know that it can be time-consuming, but the procedures are the same for everyone. However, I believe that everything will improve and the casino will be contacted soon.
The casino hasn't said anything else yet. Have you found out anything new?
vor 1 Woche
Hahahaha... how can I make it clear to the Gurus that the answer is no? ... nein, non, nee, nö, nope, or eheh?
The fact that BetAlice has not yet responded is surely because you have not pursued my complaint and started to exert pressure on BetAlice.
But what do I know? 🤷♂️
vor 1 Woche
We haven't contacted the casino yet, but when we do, you'll see it in your complaint. However, players sometimes try to communicate with the casino outside of complaints, or the casino sometimes sends them updates. This is not unusual, so I asked about it since you wrote to me after a week.
vor 10 Stunden
Ich warte nun seit 16.02. Auf eine Auszahlung von 500 euro ,immer wieder Standart Antwort vom Support es liegt an der Finanzabteilung zusätzliche Sicherheitsprüfungen oder zu hohes Volumen an Anfragen, ich weiß nicht was ich noch tun soll, montag sind 14 tage erreicht
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