Subject / Message: Follow-up on Pending Withdrawal
Dear Support Team,
I hope you are doing well. I am writing to follow up on my withdrawal of ৳19,728, which is currently showing as pending. I received your previous email stating that the delay is due to an intermittent issue with your payment processor.
I kindly request an update on the expected time for the funds to be credited to my bank account. Please confirm the current status and let me know if any additional action is required from my side.
I appreciate your urgent attention to this matter and look forward to your prompt response.
Thank you,
Hello, may I ask when you requested the withdrawal? Based on what you wrote, it appears that the casino had some technical issues with the payment provider. Is this still ongoing, or do you have any updates? When did they inform you that they were experiencing technical issues?
Subject: Urgent Complaint Regarding Fraudulent Withdrawal Status
Dear Sir/Madam,
I am writing to file a formal complaint regarding my withdrawal request on [Website Name – Bet4yaar], which has not been credited to my mobile banking wallet (Nagad).
Complaint Details:
With4draw4al Amount: 20728 BDT Tk
Payment Method: Nagad Wallet (Mobile Banking)
Issue: On the casino website, it shows "Withdrawal Success / Payment Completed," but the funds have not been credited to my Nagad wallet. I have checked my wallet balance, transaction history, and contacted Nagad support, but no such payment has been received.
Why I believe this is fraud:
1. The website shows a successful payment, but no transaction ID or proof has been provided.
2. Nagad confirms that no payment was initiated towards my wallet.
3. This indicates that the platform is misleading users by showing false payment status without actually sending money.
My Request:
I request the licensing authority and regulatory body to:
Immediately investigate this fraudulent activity.
Ensure my withdrawal amount is credited to my account without further delay.
Take strict action against the operator to protect players from such scams.
I am attaching screenshots of the "Withdrawal Success" message from their website and proof from Nagad wallet that no money has been received.
I hope you will treat this matter with urgency.
Sincerely,
It would be great if you could answer my questions. You don't have to write it as if you were writing an email, just a normal post.
Since the casino shows the withdrawal as completed, I would try to work with that. If you chose a bank transfer, it may take some time, so be patient.
In addition, you mention a license. Did you file a complaint there?
We will try to help you first, and if that doesn't work, you can try the licensing authority.
I also wanted to warn you not to share your personal information here: name, ID, email. To be on the safe side, share it in your complaint if you think it's necessary, but definitely not on the forum.
Thank you.🙂
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