The whole basswins site is suspect if you ask me..criminal activity everywhere on the site. The site has a suspect number. The site claims to be in Europe but the number is traced to Scotland a town called North Berwick. A guy who speaks broken English answers. It's the same guy who writes the support emails it's the same bloke pretending to be different girls in live chat.
Their withdrawal process is illegal. Not only that they wanna charge you 20% per withdrawal and blame the banks for the charge
Hi, the situation with the support, or whatever I would call it, is certainly not pleasant. If you learned some such information it does not add to the casino's credibility.
If it was about withdrawals, then I would have been wary. What do you mean the withdrawal process is illegal ? 20% withdrawal fee is too much in my opinion. Is it for every withdrawal regardless of the payment method ?
The first law of withdrawal is .. a customer has the right to withdraw ALL Their winnings in ONE go restriction free by law. No matter what these scammers put in their terms and conditions
Although casinos without a UKGC license seem to care very little about UK law, your point is still valid. In a similar vein, fully unlicensed casinos such as this one do not give a damn about the law because if they did, they would have at least some licences valid.
Furthermore, it is customary for a player to attest to his acceptance of the terms at the time of registration, so in a sense, every player gives his consent to abide by the stated rules.
Have you given it this much thought?
Have you also seen its Safety index, 👈 perhaps? I gives me the creeps.
I get your point about about customers reading the Ts and Cs and are somewhat responsible but if they're not a regulated or licenced casino that makes their Ts and Cs Invalid. A legal casino must have licence information on their site.
This site also claims to have been legitimate for 7 years according to Ts and Cs but they've only been established since 2024 so their rules are totally BS
I see what you mean.
Another point is that an unlicensed casino with a low Safety Index can do literally anything, and since there is no licensing authority overseeing the casino, it's truly a bad pick.
But on the other hand, it does not mean the player "has the right" to withdraw any amount at once in a licensed casino.
Thus, in our guide, we use this example:
Definitely also check the withdrawal limits. It would take you nearly 7 years to withdraw €250,000 by receiving €3,000 monthly. That is enough time for the casino to go bankrupt, and it would not pay you the rest of your money.
(https://casinoguru-en.com/how-to-choose-an-online-casino 👈)
May I know where you found the information about the not-limited withdrawal, please? I'll get it checked by our Data Team.
Thank you in advance.
You can check it out on any search engine or the Gambling Commission and as its law I'm sure the EGBA will follow the law too.
Charging 20% per withdrawal is a bit of a piss take too and needs checking if that's illegal
Yes, but do they have it mentioned somewhere in their Terms and Conditions ?
20% for withdrawal is too much in my opinion, is it also written somewhere ?
Yes mate it is written somewhere on there either Ts and Cs or FAQs etc. Half of what's written in their Ts and Cs is bs anyway. For example they say they've been operating since 1st Jan 2017 but there's no trace of them before April 2024.
Genuine casinos will always have licence information somewhere on their site. If you ask customer support on this sirethey will avoid the question and say they are self regulated. So read the Ts and Cs carefully because it just basically gives them a possibility of scamming you on their terms.
Also according to our website they were established in 2024, so apparently this casino is not one of the most honest ones.
As for the license, they don't have one, so they told you that they regulate themselves or avoid these things because they know they have nothing to say to you.
Their safety index on our website shows that, so I'm not surprised it's like that.
I probably wouldn't play in a casino like that. 🤷♂️🤔
I have actually now got the Gambling Commission UK investigating this site I had an email response from them yesterday. If there's a case to look into they told me either they will investigate or their European counterparts will take up the investigation
Oh I see, so feel free to let me and other players here on the forum know if you learn something new. I think it would be really useful.
I stupidly joined this casino the free spins and bonus never materialized I didn't deposit but was plagued by casino spam emails from the moment I joined and I mean a hundred or more and they are still coming!! It's a scam casino
Hello!
I think scam means the casino does not pay out the winnings rather than flood you with promotions 🙂.
Well, joking aside - this is actually quite a common complication. Who would want to receive tons of promotions daily? I don't.
Yet, as far as I can tell, the unsubscribing process sometimes changes nothing.
So, have you somehow managed to get rid of these emails? Any useful tips are precious!
Has anyone tried ringing the number on this criminal website?.
Being fed up of being constantly lied to for weeks by the live chat and customer support team. They claim to have numerous staff working for them but it's the sane ONE person who replies to Emails and if you ask to chat to someone else they claim technical issues so they can't put you through to anyone else. If you use live chat it's three different made up profiles that is on there 24/7 Olivia Charley and Megan. They will tell you they have to transfer you to another agent during the chat to seem genuine but it's Clearly the same person.
Now I called this number given and Came up as it being from London. The person who answered in an Eastern European accent was clearly NOT from London so I questioned her about this and was told they use a VPN. Now why would a legitimate company want to use a VPN to disguise where they are from. Answer.... to defraud and rip people off and make it harder to trace them. When I started asking her questions about the casino you could clearly here the rustling of papers and she would pause the conversation until she found the right piece of paper to reply. 100% scammers and criminals
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