Hello guys ! I have request a withdrawal from my account in frumzi casino ! Can someone answer me how many days it takes and if he had any problems with withdrawls?? I am reading that there are problems with the withdrawals and delays with the verification
Hello, I have also noticed that several complaints against this casino are open and they also concern delayed payments.
Anyway, how long has your withdrawal situation been going on ? We give casinos 14 days to resolve such a process, so that's why I'm asking. Have you tried asking support why it takes so long ? Has your account been verified yet ?
Let me know.
Hello my friend!! Only 24 hours has passed for my request but I am reading the complaints and I am warning!! If they need 3-4 days to check my request and 3-4 days to verify my account then it takes 10-12 days to see the money in the bank account! This is unacceptable
Hello there!
I would say you should not be too convinced by something that has never yet happened to you. 🙂
If I get it correctly, for you, it has just been a single day. I think that is quite acceptable for now, wouldn't you say?
Oh yeah, there is a weekend upon us, so you might get ready for a pause, but I repeat, stay calm.
Nothing serious is happening to you right now. 🙏
Keep us posted on your progress. I hope your dark suggestions won't come alive!
Ok stay tuned guys!! I will contact with the casino in the next week (Tuesday) and I will keep you informed so as to see if you can help me!!
Sure thing! We will be here. My fingers are crossed for you! 🤞🤞
Hello guys ! It has passed 3 days from my withdrawal request from previous Thursday…in live chat they said me that be calm it will be processed…so much time for one withdrawal it seems that they do not want to pay the clients when they win !
Hello there!
Even though I'm sorry, it takes so much time, at least in your eyes. May I have a few additional questions for now?
I tried to figure out whether your verification had ended successfully.
Or perhaps, have you ever made a withdrawal before?
I'm asking just because Jaro mentioned the limit we apply for such situations when a complaint feature might sound like a solution, so if your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Please share more details regarding the verification process 🙏
Hello, I have a problem with the casino.I asked for a refund of my deposit and the account was closed for no reason.
Please I just registered, I need more light on the casino
Hello
Hello, I have a problem with the casino.I asked for a refund of my deposit and the account was closedfor no reason.
don't know why my account was closed, I just ask for the deposit and my account is closed why.i have been waiting for a month for an answer why my account is being closed, only they replied to me in the chat because it is being checked.
That's what they say just to avoid paying out the money they won.
Hello.
You know, I'd say we could use more details on the subject. If you don't mind me asking, aside from the refund request, was there anything else going on between the casino and you? What makes you think you should be refunded, please?
Anyway, your complaint also waits for an update, feel free to do so here 👈👈
Hello, I asked for a withdrawal of my winnings, I waited a week but they didn't ask for any documents, after a week I couldn't log in, I entered the chat and the casino told me that the account had been closed.I asked why they said I would receive an email, it's been a month and no answer.
Hallo zusammen, ich habe neulich in diesem Casino (Frumzi) ca 8000€ gewonnen. 1000€ lösen sich problemlos auszahlen. Nun ist jedoch mein Guthaben in Kv Währung geändert worden. Der Umrechnungsbetrag ist deutlich geringer. Auch kein einziges Spiel funktioniert mehr. Was kann ich tun?
Hello, I asked for a withdrawal of my winnings, I waited a week but they didn't ask for any documents, after a week I couldn't log in, I entered the chat and the casino told me that the account had been closed.I asked why they said I would receive an email, it's been a month and no answer.
Hello. I'm sorry about this unpleasant situation and good on you, you have submitted the complaint here with our team. They always do their best for every case to be solved as soon as possible. It always depends also from the casino, of course, how, when and if the complaint will be solved. It is about what information they are able to provide to our complaint team and on the other hand it depends on each player, as well, if he/she will cooperate and provide all the documents needed. So right now, unfortunately, there is nothing much to do, just wait how our complaint team will go with your case. I know it's not easy, but let's keep our fingers crossed they will soon find out what exactly is going on.
Is this your first attempted withdrawal at this casino, if I may ask? Have you had any update from the casino, by any chance? Will wait for your reply 🙂.
Vorsicht vor diesen Betrugs Casino,größten betrüger überhaupt.Ich habe 30 Euro eingezahlt und habe einen 200% Bonus benutzt und hatte dann 90 Euro dort stehen.Habe 5 Minuten gespielt und mich dann kurz ausgeloggt weil ich den Zug wechseln musste.standen dann noch 78,25 Euro in meinem Konto.Als ich mich nach 5 Minuten eingeloggt hatte war mein Konto auf null gesetzt.Habe den Support 100 mal angeschrieben und die haben ein auf dumm gemacht.Dann habe ich mal geschaut und da steht Bonus abgelaufen.Die bieten Bonuse an die nur 5 minuten gehen und setzen einen dann auf null.Das ist betrug und ich rate jedem zahlt da bloß nicht ein.Dann werft das Geld lieber im Gulli oder tut damit was anderes gutes.Nur zahlt da bloß nichts ein,größte betrugsmasche überhaupt.
I would never believe such a bonus existed... 🤔
The only kind of better-sense offer I can think of in such circumstances would be that the bonus ended regardless of when you received it. For example, an offer was available for a week or so, but you took it just before the expiration. Frankly, I'm not familiar with the exact bonus terms, and I admit it's just something that crossed my mind.
One way or another, I'm convinced the chat operator could, however, make a bigger effort to explain this issue (whatever it was) to you, so you don't feel pushed away.
Spotted your complaint, though, so surely, there are lots of questions ahead of us. Speaking of which, could you please read the complaint again? Nick will be looking for the answers, and frankly, you missed a few, I'd say.
Thank you very much! I'm looking forward to seeing the casino's explanation, though...
Sie müssen angemeldet sein, um einen Beitrag zu veröffentlichen..
Kostenlose professionelle Weiterbildungskurse speziell für Mitarbeiter von Online Casinos, die sich auf die Erfahrungen aus der Branche stützen, und die auf die Verbesserung der Spielerkenntnisse und auf einen fairen und verantwortungsvollen Umgang mit dem Glücksspiel abzielen.
Diese Initiative haben wir mt dem Ziel gestartet, ein globales Selbstausschlusssystem zu schaffen, das es gefährdeten Spielern ermöglicht, ihren Zugang zu allen Online-Glücksspielmöglichkeiten global zu sperren.
Diese Plattform wurde geschaffen, um all unsere Bemühungen einer breiten Öffentlichkeit zu präsentieren, damit unsere Vision einer sichereren und transparenteren Online-Glücksspielbranche auch in die Realität umgesetzt wird.
Ein anspruchsvolles Projekt, dessen Ziel es ist, die größten und verantwortungsvollsten Unternehmen im Bereich des iGaming auszuzeichnen und ihnen jene Anerkennung zukommen zu lassen, die sie auch verdienen.
