I won 41LTC in this casino, about 2 months ago, during all this time I received 11 LTC from them, they feed me with promises that they will pay me the rest of the amount, but they never paid
Hi and did the casino give you a timeframe as to when you should be paid the balance, or why does it take so long ? Do you communicate with them all the time ? I think if it's been 2 months it would be wise to file a complaint, what do you think ?
Hi Jaro, I filed a complaint a month ago on another site, the complaint is open
They do not give a framework when they will pay, they say wait
They respond about once every 3-4 days
Oh, I see. After such a long time, I'm actually not surprised that they can't give you any framework.
However, when they answer once every 3-4 days, they just keep telling you the same thing ? Did the casino tell you any relevant reason why it takes so long ?
Hi, I have registered, it is written, verification is not needed, just fill in the data in the profile.As soon as I won 41 LTC, verification was immediately needed.The verification takes place in 3 stages, in turn, until the first stage has passed, it is not possible to upload photos for the second stage.At the first stage they asked for a passport, I sent it to them, they did not accept my passport because it is in Russian and not in English.I explained the situation that I live in Russia , and our documents are in Russian.After long conversations, the passport was accepted, and the amount of 11.6 Ltc, I received.In order to get the remaining amount , I had to go through the 3rd stage of verification.I sent a bank document, where the confirmations of my residential address were indicated.I was assured as soon as I pass the third stage of verification , the money will be paid to me.After a couple of weeks, the 3rd stage of verification was completed, and I was told that within 48-72 hours I would receive a win
I did not receive the winnings, they said that the bank statement was no longer suitable for verification.Need a utility bill necessarily in English.They asked for a selfie with a passport , and sent a code with hieroglyphs , which I had to send them.I sent it to them, a week later they write that nothing came to them.I sent it again, 2 weeks have passed, they are still checking everything
This whole situation lasts for 2 months, the complaint on another site is constantly being extended
I spelled it a little wrong.Verification of 3 stages. The first stage is filling in the profile data, stage 2, passport photo, stage 3 address confirmation
Hello, I see it's the same thing over and over again if I'm honest. You went through 3 stages of verification and still failed to withdraw the rest. You mentioned that the document from the bank was no longer suitable. Did the casino also say why this was the case ? I also find it quite strange that they sent you a code with hieroglyphics and you say you sent it twice while the casino says they didn't receive anything. It must be frustrating to keep running around in circles.
Also, I see that the chat has only sent you one reply saying that your withdrawal is under review and it hasn't written anything since.
However, I think you've been waiting too long. I know you mentioned that you already have a complaint filed elsewhere, but if you would like to use our services, you can do so.
I firmly believe that your situation will be resolved and you will eventually get the rest. Keep us updated if you have any more news. I will be waiting.
Until mid-October, they wrote and assured of payment.After the deadlines for payment all came out, they said that the document from the bank did not suit them, they did not name the reason.The code with hieroglyphs, and my selfie, they received 2 weeks ago, last week they wrote that the photos were being considered, after that they did not respond.
I don't understand how there can always be a problem with something. According to the screenshots, once everything is fine and you should expect a withdrawal, then two days later they have to look at the KYC again, then the documents are confirmed, and then the same thing again and again. It seems to me to be quite unfair, as it is not a short time. I hope your complaint will turn out well in the end and you will get your money. If that happens, I would say it's a "Pyrrhic victory" because the only thing a player can say after an experience like that is probably not going to be good.
If possible, please keep us updated on how the situation is going. Good luck. ☘️
Sie haben mir mein Geld seit einem Monat nicht ausgezahlt! Und das, obwohl die Verifizierung erfolgreich abgeschlossen wurde!
Hallo, ich habe am 21. September 40LTC gewonnen, dann haben sie innerhalb einer Woche 11,6LTC ausgezahlt, danach haben sie angefangen, mich mit Verifizierungen zu ersticken und mich mit Versprechungen zu füttern, die letzte Antwort von ihnen kam am 15. November. Ich habe etwa Mitte Februar auf einer anderen Website eine Beschwerde eingereicht. Der Manager hat dort geantwortet und geschrieben, dass er sich persönlich um mein Problem kümmern würde. Infolgedessen wurde das Problem nicht weiter bearbeitet und der Manager hat aufgehört, Kontakt zu dem Land aufzunehmen, aus dem ich mich beschwert habe , sie haben es abgeschaltet und ein paar Tage später wurde mein Konto wieder gesperrt, ich glaube, ich werde den Rest des Gewinns nicht bekommen, es ist ein Betrug
Und jede Abhebungstransaktion, die sie durchführen, ist mit einer Nummer versehen, die erste im September war 423, fünf Monate später habe ich die Abhebung erneut vorgenommen, die Transaktion hatte die Nummer 482, das sind meine Vermutungen, aber in fünf Monaten stellte sich heraus, dass 61 Personen eine Abhebung vorgenommen haben Anfragen, die sehr selten waren, als sie mir im Oktober irgendwie antworteten, hatten sie einfach nicht das Geld, um sie zu bezahlen, und das Konto auf Instagram wurde von ihnen gekauft.
Sie haben mir mein Geld seit einem Monat nicht ausgezahlt! Und das, obwohl die Verifizierung erfolgreich abgeschlossen wurde!
Hi, I'm sorry to hear that you haven't been able to get your money for so long. Did the casino explain to you why it took them so long or not ? Have you had any successful withdrawals here ? Did you play with the bonus or not ?
Besides, I saw that you have already lodged a complaint and Michal will now try to contact the casino, so we'll see if they reply or not.
We have to wait now for it.
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